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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Non-existent service & support - Review by
Mark DeSade submitted on March 15, 2003 |
| Customer's web site: www.markedesade.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of March 15, 2003): Less than 3 months ago |
| Plan used: Gold plan ($100 per month) |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 5 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 1 out of 10 |
I've been with Uptown Web Hosting (aka ViperAdult.com) for a couple of years. 3 days ago, my website went down and has been down ever since. I tried calling them the first day and it went to an answering machine for someone named "Steve," but I never received a call back. I then tried again the next day and by then, the calls were just being dropped as soon as the line was picked up. I received no notice of any known outages. There were no outage notifications on their voicemail. Nothing. Zip. Zilch. Needless to say, my site is now back up as of this evening with a DIFFERENT host which is actually also costing me half the price!
Oh, as an addendum, the president of Uptown (Jason) had promised me a refund a couple of months ago due to several days of downtime then. I never received that either. I'm sure I probably won't be getting a refund on the remaining 2 weeks of what I have left on my current month since their service has been down this time either.
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