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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Fraudulent Thieves! - Review by
submitted on March 15, 2003 |
| Customer's web site: www.SassyDevil.com |
| Length of time hosted by this company: less than a month |
| Date when last hosted by this company (as of March 15, 2003): Less than 3 months ago |
| Plan used: $25 1G virtual plan |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
Before I ordered from UpTown Web Hosting, they answered my questions quickly and were very helpful. Then I sent in my order. I didn't get a confirmation or anything. Two days later, I emailed them asking when my account would be activated. Nothing. I also found out that day that the cost of the virtual plan I'd ordered ($25) had been taken from my account. Several emails and phone calls later (it's been almost two weeks), I have still heard nothing. One day when I called, their phone disconnected after six rings each time. Other times, I left messages. Upon doing a WHOIS, I found out the domain is registered to Steve Vargo (presumably the "Steve" who had the outgoing message when I first called them). I called the number associated with the domain info, and it said it was "temporarily unavailable." Their website is down now, as is heffran.com, the website of another person at UpTown, Jason Heffran. There is also a "Jay" who works there. I have filed a report with both sponsorfraud.com and the Better Business Bureau of Western Pennsylvania. I have put a stop payment on my bank account so they can't take any more money, so there is also a report filed with them. I will be sending a certified letter to Mr. Vargo on March 17.
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