VIA NET.WORKS - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Sinking ship... run away as fast as you can - Review by Steve submitted on June 22, 2002
Customer's web site: N/A
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of June 22, 2002): Less than 3 months ago
Plan used: N/A
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
These people have gotten worse and worse since they changed names from IMC Online to VIA Networks. Now their tech support has gotten so bad they tell you you have to buy a "dedicated" server to resolve any issue you may have. I had several friends that hosted here and we all got together and did a little test. ALL 7 of us got the same answer to any problem we threw at them... we had to get dedicated servers. I've seen half the staff layed off and there has been talk of other companies buying their customers. The administrators truly do not know what they are doing and their sales staff only cares about getting your money. Seems like the tech people don't even talk to the sales people, which leads me to believe they aren't even in the same building. They have had numerous outages, which they always blame on "routers on the internet between my location and their's". They only have roughly 12 tech support people, one of which I discovered to be a stripper at one of the local clubs there in Atlanta. These people have lot's of problems, all of which they deny. They also will randomly delete files here and there, only to charge their customers $100 for any kind of tape backup copy of the files they deleted.
Oh yeah, one other thing... THEY DO NOT HAVE ANY FIREWALLS OR ANY SECURITY! This is an open Microsoft network live on the internet. Hackers have their free reign to do anything they please, so make sure you don't try to do e-business there. You may want to search elsewhere for a better host and one that will be there tomorrow.

 

 

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