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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| they lied to me so I'm gone - Review by
submitted on January 26, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of January 26, 2003): Less than 3 months ago |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 8 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
I live in Spain and had used a certain unnamed company as my provider for years before vianetworks came along and bought out this local operation. You could see the quality and service go downhill right away.
After having my website hosted for years on their ordinary site as an ordinary user, I finally went out and bought a web domain (through them)and asked them to host it.
I would have gone elsewhere but there was one key thing involved. All my previous search engine work and hits had come from the plain IP address. Many people had me bookmarked at the old address.
After stating that this was my major concern, the salesperson promised me that my old address would be re-routed to my new domain address which they were hosting.
After a couple of months of this occurring, the re-direction suddenly disappeared. I called and e-mailed, spent lots of phone time with an administrative person on the phone, the same one who had made that promise to me about the re-directing.
But it was to no avail; they had "cleaned up" their hard-drives and gotten rid of stuff that was no longer valid. The admin-person said that what I was requesting was just not possible, unless of course I contracted their normal service once again, aside from the broadband and the webhosting.
I wish I had heard these words at the very beginning. I am currently in the process of slowly leaving this company and moving on to a more reputable host.
I now use another company as my domain registrar. I now have another host. And soon I will also shift my broadband internet connection elsewhere, ending a 7 year relationship. In fact I'm quite sure that I am the longest serving customer they have.
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