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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Billing problems - Review by A Longtime Customer submitted on May 5, 2003
Customer's web site: Submitted but not made public
Length of time hosted by this company: over 3 years
Date when last hosted by this company (as of May 5, 2003): Current customer
Plan used: Different plans
Customer service rating: 2 out of 10
Technical quality rating: 8 out of 10
Cost rating: 3 out of 10
Overall rating: 5 out of 10
I continue to have billing problems, and then have to take valuable time to prove they have billed me for services twice. While they have been fairly good at providing the basic services, they have had continuing biling errors, which they make you prove before they will issue credit.



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