VIA NET.WORKS - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


not recommended - Review by Anonymous submitted on May 18, 2003
Customer's web site: Submitted but not made public
Length of time hosted by this company: 1 month - 3 months
Date when last hosted by this company (as of May 18, 2003): Less than 3 months ago
Plan used: Private
Customer service rating: 2 out of 10
Technical quality rating: 3 out of 10
Cost rating: 2 out of 10
Overall rating: 2 out of 10
1) After going through the signup process, I had to keep sending email asking "what's my logon information?" before being supplied with it.  Most hosting companies I've dealt with in the past send this information within an hour after signup.

2) Even though I had specified FrontPage server extensions, the extensions were not correctly configured until after a lengthy correspondence, incurring days of delay in obtaining access via Visual Studio .Net.

3) Performance has been nothing to write home about.  Another hosting company with which I do business provides better performance, to say nothing of customer support.

4) Repeated requests to cancel the account have thus far been ignored, although VIA NET.WORKS states on their site that enquiries will be handled within hours.

5) The overall impression is that of a company with good marketing skills but poor technical skills.  It looks to me as though they take a bargain-basement approach to staffing.

6) I signed up with VIA NET.WORKS because of their featured position in the Microsoft Visual Studio .Net Start Page.  DO NOT trust what you see in Visual Studio .Net when it comes to hosting providers: it lists some of the most expensive and least customer-friendly firms I've encountered.



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