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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Good but no longer the best. - Review by
Chris submitted on April 16, 2002 |
| Customer's web site: www.saharasolutions.com |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of April 16, 2002): Current customer |
| Plan used: Standard $19.95/month |
| Customer service rating: 9 out of 10 |
| Technical quality rating: 7 out of 10 |
| Cost rating: 7 out of 10 |
| Overall rating: 6 out of 10 |
First I want to say that I am very impressed with the technical support staff at ValueWeb. They are some of the best. Originally when I opened my account some of the technical support staff were rather pathetic and rude but as one reviewer has noted, they reduced staff. This was a good call because this allowed them to trim away the fat (get rid of people with little knowledge or bad customer service skills). So this Actually increased the quality of their support.
BUT, you knew this was coming, I do get occasional issues with trying to get email. I also don't like the control panel. It's straight forward but it has never worked for me when I have tried to upgrade or change/add something to my service. For instance, trying to add web forwarding or parking can be a real headache. I always end up calling because the control panel/website just does not work well or not at all. I have addressed this with their technical support and they always decline to comment, so apparently it's a known issue.
And last, $19.95/month for 200 Meg of space and 20 emails? Just not competitive. Unfortunately I will be moving everything, including my clients to another hosting company. You guys should have stayed on FreeBSD!
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