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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
Trying to close account: nightmare - Review by
submitted on April 28, 2002 |
Customer's web site: www.ubug.com |
Length of time hosted by this company: 1 year - 3 years |
Date when last hosted by this company (as of April 28, 2002): 3 months - 1 year ago |
Plan used: N/A |
Customer service rating: 1 out of 10 |
Technical quality rating: 7 out of 10 |
Cost rating: 4 out of 10 |
Overall rating: 2 out of 10 |
It was IMPOSSIBLE to close our account. We no longer knew the original credit card number used to order the account, and they WOULD NOT LET US close the account without that information. Not even with a request on company letterhead.
We were finally told to fax a copy of the current credit card statement to them. The account was STILL not closed.
I'm not sure if our accountant was ever able to resolve this with them.
I would NEVER use ValueWeb again.
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