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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| They've been great for me - Review by
David Willis submitted on July 19, 2003 |
| Customer's web site: www.inthedarkproductions.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of July 19, 2003): Current customer |
| Plan used: Bronze and Virtual Private Server (VPS2) |
| Customer service rating: 10 out of 10 |
| Technical quality rating: 10 out of 10 |
| Cost rating: 8 out of 10 |
| Overall rating: 9 out of 10 |
I've been using them for 3 years on the Bronze plan and only had one problem when they changed something I didn't want changed. They changed it back, no problem.
I host several quicktime movies and they've always downloaded fast and reliable. Now I'm upgrading to a Virtual Private Server for unlimited bandwidth for a business that will get a lot more hits. Tech support has been good for the VPS, but I wish they had more functions available in the control panel. Anytime I need to do something, I call tech support, and they walk me through it by having me log on as root. The VPS is much more complicated (and powreful) than a simple Bronze plan. But so far (in the 1 month with VPS) they answer the phone quickly and do what it takes to get me going.
And for the features I need with the new ecommerce site, they have really good prices. Time will tell if the ecommerce is as good as the Bronze has been. So far, so good.
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