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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Inexpensive, unreliable, unresponsive - Review by
submitted on July 11, 2003 |
| Customer's web site: jmatt.net |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of July 11, 2003): Current customer |
| Plan used: 400S 400MB Hosting Plan |
| Customer service rating: 3 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 7 out of 10 |
| Overall rating: 3 out of 10 |
The service is a pretty good bargain, providing a good amount of space, bandwidth, and services for a low price. Service is very unreliable, with frequent outages lasting a day or longer. Support is virtually non-existent. They advertise toll-free telephone support .. but the number leads to voice mail and messages are never answered. They also provide "support" via email and a web helpdesk, but never provide respond to inquiries about system outages.
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