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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Untitled - Review by
Anonymous submitted on August 12, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of August 12, 2003): Less than 3 months ago |
| Plan used: ValuePlus Pro |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
Constant downtime (I'd estimate on average 6 hours per week). Absolutely no response to help requests. I had cases opened and submitted emails to support and two months passed without ever getting an answer. When I tried to cancel my account they totally ignored my emails and the case I opened to have it closed - they continued to attempt to charge my credit card for months before my credit card company intervened. Absolutely the worst experience I've ever had with an online retailer (of any kind!). Avoid at all costs.
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