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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Simply Awful - Review by
submitted on May 1, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of May 1, 2002): Current customer |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
Complete lack of customer service. Any tech support takes 24 hours. Telephone tech support can't do anything- they just open a ticket and promise 'you'll be contacted within 24 hours...'
Many customer complaints about web page speed, links not available, ect. ASP scripts often don't work the first time- you need to hit 'reload'...
They recently downgraded the email capabilities of their corporate account- without warning me. The CEO of the company was without email for 48 hours (the first 24 hours waiting for tech support to confirm that this problem was caused intentionally, the second 24 hours waiting for account changes to take effect.
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