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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Poor Customer Service - Review by
Gay Walker submitted on May 29, 2002 |
| Customer's web site: germandressage.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of May 29, 2002): Less than 3 months ago |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 5 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 1 out of 10 |
They changed the username I needed for FTP without telling me, and worse still, the new user name contains and illegal character that won't permit me to use my current FTP client. THey then had the nerve to suggest I change FTP clients, but I refused. My current client keeps track of my site for me, doing incremental uploads, and makes my life hugely easier. What a pain! I just started the ball rolling for changing service providers. The worst part is that they didn't notify me of the change, so I only found out about the problem when I had a deadline to post some changes. I never dreamed I might have to factor FTP transfer problems into the equation!!!
A simple change to the required user name would have solved my problem, but they said I should look for a different host instead!!!
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