WebIntellects - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Real People - Review by submitted on August 25, 2002
Customer's web site: www.rockyfield.com
Length of time hosted by this company: less than a month
Date when last hosted by this company (as of August 25, 2002): Current customer
Plan used: Gold
Customer service rating: 10 out of 10
Technical quality rating: 9 out of 10
Cost rating: 10 out of 10
Overall rating: 10 out of 10
Very often I receive from other hi-tech companies computer generated or prescribed replies which never answer my questions. WebIntellects support is different.  Their response is always immediate and courteous. Real persons are responding and they are competent.
I recently transfered my hosting to WebIntellects and I am happier than ever.  Their support pages are great and easy to understand.  A toll free number is also available, but I even did not need to call them because their response time by e-mail has been so quick.
There were three occasions in which their replies were poor due to my unusual request. But a new guy finally came in and resolved the problem.
I was also impressed by the speed when I was uploading my web files.
E-mail is also fast. 
The number and quality of services included in this cheap package are also amazing.



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