WebIntellects - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

E-mail is sporadic - Review by Dave Hand submitted on August 9, 2003
Customer's web site: Submitted but not made public
Length of time hosted by this company: 1 month - 3 months
Date when last hosted by this company (as of August 9, 2003): Current customer
Plan used: Diamond Plan
Customer service rating: 7 out of 10
Technical quality rating: 7 out of 10
Cost rating: 7 out of 10
Overall rating: 5 out of 10
We signed up for WebIntellects and had no problems for 3 months. But lately our e-mail has been down repeatedly and for hours at a time.  For $79.99 per month, we expected more. The whole reason we switched to a commercial host was to not have to deal with rebooting downed servers. Apparently there is no one monitoring the servers at night or on weekends, so if it goes down Friday night, we're out of luck for two days. As far as I know, our web page has not gone down, but the email is touch and go at best. 

Hopefully this is just a temporary problem and they will return to their high standards soon.

 

 

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