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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Downtime Blues - Review by
TW submitted on June 20, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of June 20, 2003): Current customer |
| Plan used: Basic |
| Customer service rating: 3 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 1 out of 10 |
This company has LOTS of downtime. They just moved their servers, but had some downtime not long before that. Downtime when servers were moved. Downtime after servers moved. It's hard to get people to visit your site when every time you send them their the site's down!
It's so bad that the Websytz forum for their users to get help from eachother has been down since they moved the servers, and that was WEEKS ago.
I spent only $3/month, but I want my money back!! I'm moving my site to a new company once I have the money.
Tech support is ok and generally (though not always) gets back to you. I don't know if their 800# is working again yet or not, but it's been down for MONTHS. If you need to get ahold of them, they have a ticket system online, but all you can do is pray that it's working.
And if one of their service reps replies to this review and says I have a grudge against them, all I'm doing is reporting MY experiences with them. If I had my business in a building and the doors kept locking preventing customers from coming in, I'd expect the problem to be FIXED by the building owners.
We're spending money and expecting the "99% uptime!" they offer on their site and not getting it.
(See here for reference: http://www.websytz.com/webhosting.html )
There is NOTHING on their site that says those who pay $3/month don't even get the services offered in their plan! Servers having power flowing to them, but not being able to be accessed by the internet ARE NOT UP!
We're paying for services not rendered, and though it's only $36/year, that's a lot of money for some people and much better spent elsewhere.
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