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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| Untitled - Review by
submitted on July 18, 2003 |
| Customer's web site: www.openwaterswimmer.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of July 18, 2003): Current customer |
| Plan used: 5 sites (basic & ultimate) |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 4 out of 10 |
| Cost rating: 6 out of 10 |
| Overall rating: 2 out of 10 |
They had a few problems but for the money I felt it was an OK deal. Then they got sold or something and it's almost as if they are out of business. Nobody answers my e-mails or phone calls - even when I ask about upgrading. Now their Server3 (the one I'm on is down) It's been down all day. The site alert says "everything is running smoothly" but it isn't. I can't reach anyone in tsch support or billing or sales. If they aren't out of business they are sure faking it pretty well. I am getting emails from my web sers complaining and I have nothing to tell them. Even for $4/month this is not worth the hassle. one day down out of thirty is nearly 10% downtime - they advertise 99% uptime.
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