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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Websytz has went south! - Review by
Nick Ellermann submitted on August 20, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of August 20, 2003): Less than 3 months ago |
| Plan used: basic plan about 7.95 a month. |
| Customer service rating: 3 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 4 out of 10 |
| Overall rating: 2 out of 10 |
I originally signed up in March of 2002 for the simple reason of very reasonable rates for a simple family email server, the ability to play with PHP and learn something about web programming in this newer language. The service went down like clockwork about once or twice a month. I didn’t feel this was too bad, because of the price. And they only offer 99% up time. If you don’t know that allows 5,256 minutes a year downtime. So, why complain about only a few hours a month down time? I never did, only submitted quick trouble tickets for their records. The trouble started this week, August 18, 2003. All of my services went down. I tried calling multiple times to the customer support team, I submitted trouble tickets, and I even talked to a “Live person” on their worthless chat support system. I can tolerate system problems, but ignoring a customer? I would lose my job at www.winman.com! I was never given a reason for the outage, and they ignored all of my submissions of troubles. Not to mention all of their phone numbers listed on their web site either had busy signals or “This number has been disconnected”.
I have learned it is worth it to pay a little more for services. I have now switched to www.apollohosting.com They have great customer service! I am very impressed; their features offered are top of the line. I highly recommend them. Websytz.com is to busy with their Adult hosting, http://www.erotihost.com/
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