Webstrike Solutions - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


YOU GET WHAT YOU PAY FOR - Review by submitted on September 25, 2002
Customer's web site: www.cantonwholesalefloral.com
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of September 25, 2002): Less than 3 months ago
Plan used: 12 FREE MONTHS
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
Remember, you get what you pay for. We had more down time then with any other host Iíve used. We had problems with our front page extensions every time I updated our site. I was told it was a problem at my end and they wouldnít help. I contacted Microsoft and was told that it was at there end and Microsoft would tell them FREE how to fix it, but Webstrike would not talk to them because they still say it is my problem to fix not thereís.  Check your site daily. Our site would work fine one day and be down the next due to the FP Ex problems. I even had Microsoft check my coding of our site to make sure it wasnít from our site and it passed with flying colors. Three times I would make some changes and they would mysteriously disappear later. The last time I was told they had a major problem and had to restore from backup (that was over a month old) and we were never informed about it until I found our site had changed. They claim 24x7 support, but that is because they use email. They donít respond to your emails for 1 to 2 days later, and in the middle of the night. If you check your mail at night, thatís not bad, but how many people want to wait until that night to fix your site if it goes down in the morning? Us eat your own risk, and donít try to run your business on this host!



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