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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| YOU GET WHAT YOU PAY FOR - Review by
submitted on September 25, 2002 |
| Customer's web site: www.cantonwholesalefloral.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of September 25, 2002): Less than 3 months ago |
| Plan used: 12 FREE MONTHS |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
Remember, you get what you pay for. We had more down time then with any other host I’ve used. We had problems with our front page extensions every time I updated our site. I was told it was a problem at my end and they wouldn’t help. I contacted Microsoft and was told that it was at there end and Microsoft would tell them FREE how to fix it, but Webstrike would not talk to them because they still say it is my problem to fix not there’s. Check your site daily. Our site would work fine one day and be down the next due to the FP Ex problems. I even had Microsoft check my coding of our site to make sure it wasn’t from our site and it passed with flying colors. Three times I would make some changes and they would mysteriously disappear later. The last time I was told they had a major problem and had to restore from backup (that was over a month old) and we were never informed about it until I found our site had changed. They claim 24x7 support, but that is because they use email. They don’t respond to your emails for 1 to 2 days later, and in the middle of the night. If you check your mail at night, that’s not bad, but how many people want to wait until that night to fix your site if it goes down in the morning? Us eat your own risk, and don’t try to run your business on this host!
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