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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Untitled - Review by
Mark submitted on August 8, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of August 8, 2003): Current customer |
| Plan used: X3 (similar) + SQL Server |
| Customer service rating: 5 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 3 out of 10 |
I've been with them for over 3 years and I should have moved along time ago. My site has often been down - for example one week in June, because of an outage. And last week they upgraded the OS without warning me, adding a security patch which broke a production site. Nearly a week later the site is still not fully working because they haven't restored my SSL. They can't fix it because "the person who accesses the certificates isn't in". Shambles - avoid them. Needless to say, I've now signed up with another web host.
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