Yahoo! GeoCities - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


they should call it "Customer Don't Care" - Review by Anonymous submitted on January 14, 2003
Customer's web site: Submitted but not made public
Length of time hosted by this company: 1 month - 3 months
Date when last hosted by this company (as of January 14, 2003): Less than 3 months ago
Plan used: Geocities Pro
Customer service rating: 1 out of 10
Technical quality rating: 8 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
Everything was great at first. Page Builder is a breeze to use and the pricing for Geocities Pro is fair.  Everything was fine until I had a problem not addressed in the FAQs. As far as I can tell NO ONE works at Geocities CustomerCare. I have sent at least ten e-mails with no response. Wait. That's not accurate. The webmaster and account information sections sent back automated e-mails telling me to contact GeoCities for help; they're the ones that never responded. I would not recommend this service to anyone.



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