Yahoo! GeoCities - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Terrible - Review by submitted on May 14, 2003
Customer's web site:
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of May 14, 2003): Less than 3 months ago
Plan used: Geocities Pro
Customer service rating: 1 out of 10
Technical quality rating: 4 out of 10
Cost rating: 2 out of 10
Overall rating: 1 out of 10
None of the "extras" Geocities offered ever worked (Front Page extensions, buit-in site building tools).  I paid to move my domain to another hosting company, and I've had no luck in completing the transaction.  I got the registry key for the domain registrar (Melbourne IT), but it won't process the dns change.  Melbourne IT says I have to contact Yahoo; Yahoo keeps replying with the same cut-and-paste messages about going back to Melbourne IT.  I cancelled my premium service, because their help page said to do so would initiate instructions about how to change my dns info; that turned out to be another link to Melbourne IT.  No phone support, and I can't get a real answer from a real person via e-mail.  Seems pretty deliberate to me.  I'll be forced to reinstate my Geocities service, and then they'll automatically bill me for my renewal.  Meanwhile, I'm out the 49:95 I paid to the new hosting company.



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