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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Your-Site much better than reviews here - Review by
Rob Q. submitted on July 24, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of July 24, 2002): Current customer |
| Plan used: cheapo $5 plan |
| Customer service rating: 7 out of 10 |
| Technical quality rating: 6 out of 10 |
| Cost rating: 7 out of 10 |
| Overall rating: 7 out of 10 |
I've been with your-site a couple years. My experiences have been positive.
As stated previously, Your-Site's owner died and there was a period there where there was no phone contact and the email servers took way too long to download emails. They had serious problems for about 3 months there.
HOWEVER, it appears they have things in order with a new email server and I've contacted them by phone for questions a few times over the last few months since they put up the new phone number. I pretty much always get through to them and they've always been very helpful. My prior experiences with a previous company was much worse than the 3 month ordeal that went on with your-site after their owner died. Some people could cut the company a break on that aspect. Sounds like most just cut and run without inquiring what was at the root of the problem.
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