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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Service Gone Bad - Review by
Steven submitted on May 7, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of May 7, 2002): Private |
| Plan used: OnePlan |
| Customer service rating: 4 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 4 out of 10 |
| Overall rating: 2 out of 10 |
Used to be AWESOME service...couldnt have been happier.
However, over the past 2 mos, the service has become horrible. Simply surf to www.your-site.com and watch how long it takes for THEIR site to load. Their mailservers have become overloaded, and are badly in need of an upgrade. Word fromt heir support department is no sooner than 3 mos, likely longer. Authentication on their mailservers currently takes approximately 90 seconds!!! Outlook Express times out before it authenticates, and the same occurs when telnetting in and manually retrieving email.
My annual pre-paid plan ends in about 3-4 mos and I am moving at that time, and may throw away money to move before (which is why I am here - to look at other options).
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