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Host: Saturn Services
Host URL:
Average customer rating: 1.64 out of 10 based on 10 votes
| moved 30+ sites from this one - Review by
C submitted on December 21, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of December 21, 2002): 3 months - 1 year ago |
| Plan used: Private |
| Customer service rating: 3 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 2 out of 10 |
As opposed to telling my story, I am just going to list the problems I had. Aside from the BLAZING fast connect speeds......
1)bad support
2)frequent downtime for sometimes a as much as a day at a time.
3)when questioned, "I" was told they "had a router go down" 14 hours later, everything is back up with no further explanation.
4)they set up the standard "Perl Help Desk" maned by evidently some Russians or something... it got worse from there.
5)They DO have a 1-800 #... however, as the server downtime went up, the telephone suport went dow... and it was only standard business hour support.
6)did I mention bad support?
7)after several years, I finally decided to move and getting a credit was NOT an enjoyable experience at all... but I did finally get a 600.00 credit.
Basically the service started out good three years ago, but it just got worse and worse. One thing that happened as I was deciding to leave, and was ultimately the reason I left, was the attitude I was getting. I had all of the sites in my reseller plan go down one weekday afternoon about 6 pm... they came back up at 9 am the next morning. I naturally complained and that's when the attitude started.... to quote, I was asked directly "how many people do you figure are looking at your sites at 3 in the morning?" .... My thoughts were... "if only ONE person is trying to get to teh site and it's down, you have failed. The internet is a 24-7 business.... downtime is not acceptable.... I could go on.. but you've allready heard it all I am sure... By the way, I moved to Hostmatix.... ummm.... don't go there either.... not MUCH better... but one things for sure... I'll never be affraid to move again.
Representative of Saturn Services? Click here to respond to this review.
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| No mistake- they are the worst. - Review by
submitted on September 6, 2002 |
| Customer's web site: websleuths.com |
| Length of time hosted by this company: less than a month |
| Date when last hosted by this company (as of September 6, 2002): Current customer |
| Plan used: Business |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
Websleuths has at least 500 people posting about different topics at one time. Thanks to Saturn crashing and burning, we have lost over 75 % of the threads and posts that were on our site before one of their infamous crashes. We are down right now and they aren't responding. They are the worst in customer service and I want to thank them for lost revenue.
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| Saturn Services representative's Ryan Pelerin response:
websleuths.com requires a dedicated server because of their high resource usage. We recommended this or going to an advanced plan which they didn't want to pay for. Therefore this site crashed this machine along with 200 other people on it numerous times until we asked them to leave. Furthermore, we contacted them set their page up for them, moved their data from their old host, the whole nine. I don't think this review is fair.
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| Lots of downtime, pitiful support - Review by
diane submitted on August 15, 2002 |
| Customer's web site: www.keanestudios.org |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of August 15, 2002): 1 year - 3 years ago |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 1 out of 10 |
They've taken out more from my account than agreed upon. They get confused and take my site down thinking my domain has expired when it hasn't. They don't respond to the tech-support pages.
Representative of Saturn Services? Click here to respond to this review.
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| Untitled - Review by
N. S. submitted on August 2, 2002 |
| Customer's web site: www.dontwantosay.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of August 2, 2002): Current customer |
| Plan used: unix shared |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
Horrible hosting, customer service doesnt even call or email back. I would not recommend to anyone, I have lost so much time and money
Representative of Saturn Services? Click here to respond to this review.
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| Technical and/or Customer Support - Review by
submitted on July 28, 2002 |
| Customer's web site: www.tilepix.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of July 28, 2002): 3 months - 1 year ago |
| Plan used: N/A |
| Customer service rating: 5 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 2 out of 10 |
I have had numerous and very contentious issues with this provider. They advertise a 24 hour paging service that NEVER responds to requests for assistance - even when their servers are flat-out down. Their most recent escapade was a conversion to a new admin console which totally locked me out of my site updates because of UserID/PW conflicts (and their new admin console sucks... less for more). I do on-line billing on the web and I was out of service for an entire weekend. Translated... can't bill - no revenue. That was last weekend. This weekend, my site was down for over 18 hours - my busiest time!!! It is now Sunday night. I lost a significant amount of revenue over the past two weekends... I'm changing hosts tomorrow. And I will take the time to write a nasty-gram to their "executives." Technical support? - it doesn't exist. Follow-through on problems? - what's that? I could go on but the time would be better spent looking for a new web host. Ed
Representative of Saturn Services? Click here to respond to this review.
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| Tech support doesn't exist - Review by
Sonny submitted on June 21, 2002 |
| Customer's web site: www.selc.org |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of June 21, 2002): Current customer |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 2 out of 10 |
Calls/emails to Tech Support are not answered promptly at all. Site goes down periodically. Email went down a few times too. Changing to another host company ASAP.
Representative of Saturn Services? Click here to respond to this review.
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| Ugh...ugly server.. - Review by
submitted on April 7, 2002 |
| Customer's web site: www.gamebunker.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of April 7, 2002): Current customer |
| Plan used: Basic |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
This service has to have the crappiest support I've ever seen. What agravates me the most is the fact that I can't access the site over FTP clients, Its horrable. I have to access the site ftp through plus mail, crappy cgi program the service has you use for some reason.
They've been hacked too many times to count, they have zero security and the worse server setup I've ever seen.
Representative of Saturn Services? Click here to respond to this review.
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| No Customer Support - Review by
Christian Donner submitted on March 10, 2002 |
| Customer's web site: systo.com |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of March 10, 2002): Current customer |
| Plan used: various |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 4 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 1 out of 10 |
I was actually able to reach someone by email after one of my 4 sites hosted with Saturn was down for 48 hours.
Unfortunately, the problem was only solved partially. Since then, nobody responded to phone calls or emails and I have not had FTP access for 2 weeks now. I am switching providers.
Representative of Saturn Services? Click here to respond to this review.
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| Untitled - Review by
submitted on February 6, 2002 |
| Customer's web site: www-arc.com |
| Length of time hosted by this company: less than a month |
| Date when last hosted by this company (as of February 6, 2002): Current customer |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: N/A |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
There 24/7 support is non existent.
Currently there dns and our host
are unreachable from domains in this
area. Assume everywhere
Representative of Saturn Services? Click here to respond to this review.
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the poster, are no substitute for your own research, and should not be relied upon for any purpose.
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