AIT - Reviews


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   Host: AIT
Host URL:

Average customer rating: 2.04 out of 10 based on 52 votes

 
[Reviews 1-50] [Reviews 51-52]


 

Tech Support Black Hole - Review by Anonymous submitted on March 14, 2002
Customer's web site: Submitted but not made public
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of March 14, 2002): Current customer
Plan used: Server 2
Customer service rating: 1 out of 10
Technical quality rating: 3 out of 10
Cost rating: 3 out of 10
Overall rating: 2 out of 10
This write up represents OUR direct experience.  Readers should make their own decisions.  AIT looked great on paper. Our experience: No customer service function (at all).  Our experience: Tech support simply "dried up" if they were unable to solve our problem on the first call.  We had ABSOLUTLEY NO ACCESS TO MANAGEMENT or SUPERVISORY STAFF.  It didn't matter what wasn't working with our site or mail, or what services AIT could NOT deliver.  We could not get to any executive in that organization--by mail, email, phone or fax! (The same, least experienced staff would "happily" continue to run and re-run the same tests, reinvent the same wheels day after day after day and confront the same dead ends--but we could NEVER, EVER get to a higher level manager or a "higher-level" tech. (who we were sure "could have" helped) It seemed to be "policy," (customers just didn't count at AIT) No amount of cajoling, pushing or even begging could get our serious problems resolved promptly.  If they couldn't "fix" it, it was ALWAYS our problem, or our ISP's problem (our ISP was another division of AIT!) or...but, never them.  They hung us out to dry FOR WEEKS without access to sending/receing mail, for example.  We loved 'em until our first problem, then we wanted to slit our own throats.  AIT is a risk we would NEVER take again.




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Nightmare Tech service - Review by Kyle Laughlin submitted on January 24, 2002
Customer's web site: Submitted but not made public
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of January 24, 2002): Less than 3 months ago
Plan used: Linux and Windows2000 reseller accounts
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 3 out of 10
Overall rating: 1 out of 10
The problems occurred when I requested some changes made to my server set-up (Make a Linux top domain the top domain of a windows server and move a Linux virtual domain as the new head server for my Linux server) all of which cost a total of 4.5 weeks, 75 emails, 28 long distance phone calls from Germany, 8 days of server down time, two of my customers taking their business elsewhere, and AIT reputation as the number one hosting service in the industry.
What do I want as severance? First and foremost there should be no fee for the fiasco of setting up either of the new servers, as that is the root of our problems with one another. Secondly, I feel that I should have a number of hosting months at no cost to compensate my business losses. I have a number in mind that is not outrageous, but I would like to hear what your solution will be. Thirdly, I am strongly considering other hosting solutions, including a dedicated server. These future expansions would hopefully be easier with AIT?

In the end they turned down my request for any refund!!!

Representative of AIT?  Click here to respond to this review.

 

 
[Reviews 1-50] [Reviews 51-52]

 

This page is not connected with the company.  These reviews and ratings are only the opinion of the poster, are no substitute for your own research, and should not be relied upon for any purpose.  


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