ArisHost - Reviews at Web Hosting Ratings

REAL SAMPLE SUPPORT SESSION:

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---A good host wouldn't hang up on their customers if they didn't know what to do...actually, a good host would know how to fix the problem in the first place!

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worst host there is - Review by submitted on August 1, 2003

Customer's web site: svdknick.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of August 1, 2003): Less than 3 months ago

Plan used: only one plan offered

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

To this day, my email still does not work...all 30 of my messages had been eraced due to some "small technical problem". I figure I can get it working with the help of the support representatives...well, no. The personel there give me the impression that they are running a few servers on a cable or dsl line in their garage. Aside from the poor service, constant downtime (both website and email), and worst service, they are great! The support representatives hang up on you in the chat session if they don't understand your english or they tell you to check back later for an answer. I would recommend hostway.com for hosting...they are a little pricey ,but it is DEFINATELY worth it. Arishost has costed me 10 hours of my job trying to communicate with tech support.

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stay away from aris - Review by Anonymous submitted on June 11, 2003

Customer's web site: N/A

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of June 11, 2003): 1 year - 3 years ago

Plan used: they only have one plan

Customer service rating: 2 out of 10

Technical quality rating: 1 out of 10

Cost rating: 2 out of 10

Overall rating: 1 out of 10

problems every week for the past few months - if it's not inaccesible email, it's downtime.

if its not downtime - it's one screw up after another. and the "chat" support, it's like someone else said before, just like talking to one person who masquerades as different ladies - talking in circles.

yeah, sure they're cheap - but if you factor in all the hair pulling frustrations you get with them - you are actually paying 10 times more. better off elsewhere..

You get what you pay for.

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goodish - Review by Tony Brissett submitted on June 10, 2003

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of June 10, 2003): 1 year - 3 years ago

Plan used: N/A

Customer service rating: 7 out of 10

Technical quality rating: 7 out of 10

Cost rating: 7 out of 10

Overall rating: 6 out of 10

I am fairly happy with my three sites on Arishost but they are currently down and I can't find out why, please advise me as I need to get to my emails.

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Inept - Review by Anonymous submitted on May 14, 2003

Customer's web site: Submitted but not made public

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of May 14, 2003): Less than 3 months ago

Plan used: Private

Customer service rating: 2 out of 10

Technical quality rating: 2 out of 10

Cost rating: 3 out of 10

Overall rating: 1 out of 10

I never did get my site up and running. Email didn't always go through. The support was terrible, they talked in circles and didn't know what they were doing. I decided to go elsewhere for a site.

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Great hosting service - Review by W Murrow submitted on May 7, 2003

Customer's web site: www.wolf-aviation.info

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of May 7, 2003): 1 year - 3 years ago

Plan used: Standard plan with extra disk space

Customer service rating: 9 out of 10

Technical quality rating: 8 out of 10

Cost rating: 10 out of 10

Overall rating: 9 out of 10

I have had several sites hosted by ArisHost and they have performed quite well. Their control panel is fairly straighforward and they have answered my email questions very quickly. Considering that for the price of hosting a site one gets free hosting thrown in it is amazing that they can do so well!

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Great! - Review by Thomas Smith submitted on February 17, 2003

Customer's web site: tmasman.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of February 17, 2003): Current customer

Plan used: Basic ($30/yr for 30MB, etc...)

Customer service rating: 10 out of 10

Technical quality rating: 9 out of 10

Cost rating: 10 out of 10

Overall rating: 10 out of 10

They've been great! I've hosted 2 sites with tem so far and have had 99% uptime. No problems & decent Control panel. (I use my own PHP site manager though).

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Worst host - Review by Anonymous submitted on January 20, 2003

Customer's web site: N/A

Length of time hosted by this company: Private

Date when last hosted by this company (as of January 20, 2003): Private

Plan used: N/A

Customer service rating: 1 out of 10

Technical quality rating: 2 out of 10

Cost rating: 1 out of 10

Overall rating: 2 out of 10

After three days of getting the runaround, several different excuses about why my site had been down, and poor support (they lie about 24/7 support) I pulled not only my client's site off ArisHost but recommended to close to 30 others that I administrate that they pull off Aris Host too. It's the worst experience I've ever had with a hosting company. Broken promises, lies, the runaround and poor customer support. You have no recourse but to talk in circles with several tech support ladies who don't speak english very well -- like a telemarketers phone room instead of tech support -- and the system administrator is not much better. They don't list any other number ANYWHERE besides tech support, so don't expect to get any satisfaction from going upline to a supervisor.

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Great Host! - Review by submitted on December 27, 2002

Customer's web site: www.campsunshine.us

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of December 27, 2002): Current customer

Plan used: free

Customer service rating: 10 out of 10

Technical quality rating: 10 out of 10

Cost rating: 10 out of 10

Overall rating: 10 out of 10

This web host is Free with no adds! 50mb space. I have a seven page site and havent even used 1 mb and i have a lot of photoes. they are frontpage enabled and have a phone number for you to call if you need help. When I called they actually answered and where very helpfull. They even answer e-mails within an hr. or so. My site was up and running in only 3 days. Thank you Arishost you are wonderfull.

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