|
|
Host: Interkey.net
Host URL:
Average customer rating: 4.26 out of 10 based on 4 votes
| No Support - Review by
submitted on August 21, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of August 21, 2003): Over 3 years ago |
| Plan used: Basic |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
I've sent many emails messages to techsupport@interkey.net without ever getting a reply. I've left message after message at the 866-468-3753 support number to only hear a message to leave a message. They promise to call you back but don't hold your breath.
Representative of Interkey.net? Click here to respond to this review.
|
| The Best!!! - Review by
submitted on April 6, 2003 |
| Customer's web site: www.networksecuritystore.com |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of April 6, 2003): Current customer |
| Plan used: Professional Plan |
| Customer service rating: 10 out of 10 |
| Technical quality rating: 10 out of 10 |
| Cost rating: 10 out of 10 |
| Overall rating: 10 out of 10 |
interkey was the best host I have seen in a long time. Their service is affordable but their support is the best and helped me transfer a site quickly and answered all my questions. I give them a 10!
Representative of Interkey.net? Click here to respond to this review.
|
| Awful support - Review by
David Powell submitted on January 9, 2003 |
| Customer's web site: www.davidgpowell.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of January 9, 2003): Less than 3 months ago |
| Plan used: 19.95 a month |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 2 out of 10 |
I decided to quit this service in December 2002 because of very dissappointing support. Quitting has not been easy as I have talked with 3 different people (all of who said they would handle it) and sent e-mails. They are still trying to charge my credit card and my account is still active 10 days later. Calls left on phone mail are not returned and sometimes the phone mailbox is "full". I thought tech support was weak here ... sales and account support is even worse. Finally had to notify the fraud department of my bank regarding these attempted charges.
Representative of Interkey.net? Click here to respond to this review.
|
| Disappointing support - Review by
submitted on October 15, 2002 |
| Customer's web site: www.greenpentacle.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of October 15, 2002): Less than 3 months ago |
| Plan used: Basic Hosting (19.95/month) |
| Customer service rating: 3 out of 10 |
| Technical quality rating: 4 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 4 out of 10 |
They claim 24x7 tech support but no one will answer phones on weekend (I have tried 12-15 times). Help tickets submitted on weekend are largely ignored. My site has currently been down for 3 days even though it involves a simple redirector problem. Still have not heard back. Previous tech support tickets have required follow up calls and e-mails when it appeared no one was bothering to look into it.
Representative of Interkey.net? Click here to respond to this review.
|
This page is not connected with the company. These reviews and ratings are only the opinion of
the poster, are no substitute for your own research, and should not be relied upon for any purpose.
|