Seanic.net - Reviews at Web Hosting Ratings

My name is Michel Morin, and I am a Seanic Reseller. Seanic is hosting about 50 websites of my customers. Most of the time, evething's going fine and easy, but few days ago I had really a large problem with domain name grandlac.com's URL. I could not access to this website thru my ISP, but could access to the temporary URL grandlac.com.seanic7.net...Everything was against Seanic...My DNS settings were OK, settings were modified more than 48 hours and my cache had been flushed several times to avoid reloading some outdated records. Then I went on their Customer Service chatroom and Judy introduced me with a technician. He finally found that the problem was within my ISP provider's server. ISP's dns server (in the ISP network somewhere) has cached a negative response to domain name www.grandlac.com, and this happens as DNS servers often cache dns results including negative results. We also found that users connected thru another connection provider had successful access to grandlac.com and that this issue was related exclusively to my own connection provider. So the problem was an HOSTNAME problem....

It's easy to throw the stone if you don't understand the dark side of the internet...

Representative of Seanic.net? Click here to respond to this review.

NEVER USE SEANIC.NET!! Horrible experience! - Review by Jason submitted on August 18, 2003

Customer's web site: N/A

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of August 18, 2003): Current customer

Plan used: Standard Plan

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

I have had Seanic.net hosting for less than a week, and all I have had is misery. Tech support is virtually non-existant. I only want to use the account for SSH/Pine email access. I was unable to get Pine to work properly. Each time I try to check email, I am required to enter a password. Also, I am unable to send mail at all via Pine. This is completely unacceptable. I emailed the "24/7" tech support and received no response on the issue. The business states that they have 24/7 tech support through email. This is not the case. They also advertise that you can use Pine for checking email. This is also completely inaccurate.

My final recommendation is that you should completely avoid using this company. No wonder their prices are so low. You get what you pay for in this world.

Representative of Seanic.net? Click here to respond to this review.

Worst Service - Review by Anonymous submitted on August 2, 2003

Customer's web site: Submitted but not made public

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of August 2, 2003): 3 months - 1 year ago

Plan used: N/A

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

We availed of Seanic web hosting services. Ever since we started using Seanic, we have been encountering intermittent problems in account and folder access as debug error messages flash on screen. Very recently, more gross problems experienced were of e-mails suddenly disappearing from our account folders.

Sceanic has very poor support. Though they are prompt in writing back responses, they don't really do thorough troubleshooting and they brush off the referred problems as if they were non-existent or just imagined by the client.

We have recently lost over 400 e-mails from applicants who responded to our very expensive advertising. When confronted Seanic initially apologized and said it could no longer restore the missing e-mails. Now as all e-mails have disappeared, Seanic no longer replies to our complaints.

Low price does not give them the right to render disservice to anyone and cause such damage to any business.

Please spread the word around.

Representative of Seanic.net? Click here to respond to this review.

SEANIC - Review by Anonymous submitted on August 2, 2003

Customer's web site: Submitted but not made public

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of August 2, 2003): 3 months - 1 year ago

Plan used: Silver

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

Representative of Seanic.net? Click here to respond to this review.

Sucks/Website Inaccessible - Review by submitted on June 17, 2003

Customer's web site: girardinassociates.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of June 17, 2003): 3 months - 1 year ago

Plan used: cheap

Customer service rating: 1 out of 10

Technical quality rating: N/A

Cost rating: 1 out of 10

Overall rating: 1 out of 10

domain name expired without being notified, email and website went "down", all phone numbers for seanic were out of service, noone would return emails, after 2 weeks, I still have no company email or website!

Seanic.net representative's Anonymous response:

Hi Wendy, as mentioned in our reply to you on June 17 2003, we did send the renewal reminders at the email that was provided by you when you placed your order before and after the expiry of your domain.The reminders were sent on May and June 2003 respectivelybut we did not receive any reply from you until June 17 2003.

We have replied to every of your email in a timely manner and did not missed out any of the reply.

Thank you for using our service.

Excellent Host for the price - Review by Brian Wilkins submitted on May 24, 2003

Customer's web site: shakespearenet.net

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of May 24, 2003): Current customer

Plan used: Standard

Customer service rating: 9 out of 10

Technical quality rating: 9 out of 10

Cost rating: 9 out of 10

Overall rating: 9 out of 10

I have two sites hosted by Seanic.net. I have had only a few minor problems with uptime, but I think Seanic was having a server problem that was quickly fixed. This problem only affected POP3, although I could still read my mail via the Web. Otherwise, customer service has always responded quickly via email. I transferred both of my sites to them with no hassles. For the price, you can't beat them.

Representative of Seanic.net? Click here to respond to this review.

Sometimes it's great and sometimes it's a bummer - Review by Jeff submitted on May 20, 2003

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of May 20, 2003): 1 year - 3 years ago

Plan used: Basic -35 megs

Customer service rating: 3 out of 10

Technical quality rating: 4 out of 10

Cost rating: 5 out of 10

Overall rating: 4 out of 10

Very slow connecting to email server. Found it easier to have aliases and have them forwarded to one of my better servers. Very slow on response to issues. Often the grammar is poor and hard to understand if they are giving instructions. My time is up in June and I will be moving. for the money they aren't bad bad but there are too many out there to have to put up with this bad service. I am a realist and I know they all will go down at some point or another. Comparatively, Seanic stays up more than most. Email is a totally different story.

Seanic.net representative's Anonymous response:

Email connection is working fine. We provide 24/7 support and chatroom support as well.

Our company is a committed and dedicated to providing quality web hosting and it is still growing day by day. Therefore, we will still be around for many years to come.

Re: You get what you pay for - Review by Anonymous submitted on May 4, 2003

Customer's web site: N/A

Length of time hosted by this company: Private

Date when last hosted by this company (as of May 4, 2003): Private

Plan used: N/A

Customer service rating: 5 out of 10

Technical quality rating: 2 out of 10

Cost rating: N/A

Overall rating: 3 out of 10

Seanic's response to my original post was vague as their responses to my problems often are. The e-mail slowness is absolutely not due to my ISP, as I have a number of other e-mail accounts that gather my mail in a matter of seconds, while Seanic's can take up to a minute or more. As I have told Seanic many times, my problems of viewing newly FTPd pages is *not* due to my cache, as I empty my cache every single time I open my browser.
That said, Seanic's reps have been prompt and polite with every problem, but the fact that the problems never change is the issue.

Representative of Seanic.net? Click here to respond to this review.

Server down time - Review by submitted on April 13, 2003

Customer's web site: abettercomputingvalue.com

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of April 13, 2003): Current customer

Plan used: Private

Customer service rating: 2 out of 10

Technical quality rating: 2 out of 10

Cost rating: 2 out of 10

Overall rating: 2 out of 10

I contracted with seanic.net for an inexpensive web host for a start-up business. I guess, for $3.92, I'm getting what I am paying for, NOT MUCH. I've loaded my files but the server hasn't been up in three days and either has their domain.

Seanic.net representative's Anonymous response:

Your website is showing fine.

They have plenty of "Oops"es - Review by Duncan Busser submitted on April 12, 2003

Customer's web site: puppetuprising.org

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of April 12, 2003): Current customer

Plan used: The cheapest one

Customer service rating: 2 out of 10

Technical quality rating: 1 out of 10

Cost rating: 4 out of 10

Overall rating: 4 out of 10

The mail server is the biggest problem, and they know it. They even tell you to use your own ISP for your outgoing server because theirs is slow. Now, it keeps crashing, and I can't even log into their site all the time to find out what's wrong. It's cheap as chips, but (as everyone else keeps saying) "You Get What You Pay For".

Representative of Seanic.net? Click here to respond to this review.

Cheap and cheerful - Review by Matthew submitted on April 8, 2003

Customer's web site: janswammerdam.net

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of April 8, 2003): Current customer

Plan used: Standard

Customer service rating: 8 out of 10

Technical quality rating: 9 out of 10

Cost rating: 10 out of 10

Overall rating: 8 out of 10

I run three websites. Two of them are with Seanic - I've even thought about moving the other one to Seanic because they're cheaper, but am too lazy. I've only had one brief problem when a server was down for 10 hours. When I've asked questions, they have been efficient and responded by mail. For $3.92/month including registering the domain, you can't complain! If you simply want a website, this is a good place to go.

Representative of Seanic.net? Click here to respond to this review.

Not bad. Good for the $$$. - Review by submitted on March 19, 2003

Customer's web site: N/A

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of March 19, 2003): Current customer

Plan used: Standard linux $3.92/mo

Customer service rating: 9 out of 10

Technical quality rating: 8 out of 10

Cost rating: 8 out of 10

Overall rating: 7 out of 10

Support requests via email have been handled quickly. Getting mcrypt for php installed by support went easy. Transferring my domain went without any trouble (which was free). Haven't had any real problems with email, aside from being a little slow at times... but that's to be expected from any mail server. Server uptime has been good. Server response time is good. My only gripe is that when I log in via SSH, I can see (not modify) the contents of other accounts home directories. Not a huge deal considering it's all exposed via http anyway, but it'd be nice to have a bit more privacy. For $3.92/mo I can't complain.

Representative of Seanic.net? Click here to respond to this review.

You get what you pay for - Review by submitted on February 6, 2003

Customer's web site: Submitted but not made public

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of February 6, 2003): Current customer

Plan used: N/A

Customer service rating: 3 out of 10

Technical quality rating: 2 out of 10

Cost rating: N/A

Overall rating: 4 out of 10

Whenever I make changes to any of my pages, the pages are not available for anywhere from 1 day to over a week. Or they're only available sometimes. They have their own little message, too, not the usual 404. POP e-mail is extremely slow to download to Outlook. It's a good thing my web site is not for my business,...

Seanic.net representative's Anonymous response:

You will need to inform our support department in order for them to check what is the problem that you are facing. It is higly unlikely that your pages is only sometimes available. It could be minor configuration problem from your end or your cache is not cleared.

The slow email download that you have mentioned could be connection problem from your ISP. Please check with your ISP instead.

We have many business site and non-business site customers that are very pleased with our services.

Untitled - Review by Anonymous submitted on December 26, 2002

Customer's web site: N/A

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of December 26, 2002): Current customer

Plan used: N/A

Customer service rating: 5 out of 10

Technical quality rating: 5 out of 10

Cost rating: 7 out of 10

Overall rating: 4 out of 10

I have not been able to set up pop3 mail boxes, and as I write this their server is down and It's good this isn't my only source for mail.

Seanic.net representative's Anonymous response:

When you signed up with us, you have received an activation email from us. In the email, we did inform you of the email settings for POP3, webmail, etc.
Please read the emails for all the instructions.

OK for what it offers - Review by Gabriela submitted on December 12, 2002

Customer's web site: www.gabrielacrane.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of December 12, 2002): Current customer

Plan used: Silver

Customer service rating: 5 out of 10

Technical quality rating: 9 out of 10

Cost rating: N/A

Overall rating: 7 out of 10

At first there were numerous problems with this hosting company. The specific server that hosted my website was down in the first few days, which was upsetting to me. They then appologized saying that this specific server had had problems.

If you use a more advanced site, then prepare yourself to practically no tech support. Since there is no phone number listed, the cycle gets longer. In my case, at times the response has not been accurate, or misunderstood by the technician. So, it has been frustrated, but the site has not been down since then.

Seanic.net representative's Anonymous response:

We do have 24/7 email support and chatroom at designated hours.

Numerous Email Problems w/No Help - Review by Anonymous submitted on December 4, 2002

Customer's web site: N/A

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of December 4, 2002): Current customer

Plan used: standard

Customer service rating: 1 out of 10

Technical quality rating: 3 out of 10

Cost rating: 2 out of 10

Overall rating: 2 out of 10

We have had numerous problems with one of our email accounts here. Each time I submit the support form online. Sometimes the email account has been corrupted, sometimes I don't know what the problem was .. they just ask (by email) for time to look into it, and then suggest it is our connection. Though other email accounts on their server and on the same client PC work just fine, they don't seem to consider these issues/questions when I reply with them. We most recently had this problem with the email account being corrupted somehow on Nov 21, which is when I notified them via their "support form" online -- the issue has not been resolved yet (it is now Dec 4), even with a short-term fix. The inbox continues to fill. I am looking now for a better alternative, with customer service I can reach and who will work with us when there are issues.

Seanic.net representative's Anonymous response:

It is highly unlikely that all the other email accounts work and one of it does not. Usually we will rectify the problem for customers as soon as we could. We do have 24/7 email support and chatroom support at designated hours.

Great Host Site - Review by submitted on November 13, 2002

Customer's web site: www.suejimsam.com

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of November 13, 2002): Current customer

Plan used: the minimum plan

Customer service rating: 10 out of 10

Technical quality rating: 9 out of 10

Cost rating: 9 out of 10

Overall rating: 10 out of 10

I am a newbie to website design and this site has been very newbie-friendly, in my opinion. They have everything laid out in an easily understandable format. You can edit a document & view it immediately. Again, I don't have much experience with other hosting sites, but this one has been great for me - so far. Quick assistance with the one problem I've had so far.

Representative of Seanic.net? Click here to respond to this review.

Miserable - Review by submitted on October 5, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of October 5, 2002): Current customer

Plan used: silver

Customer service rating: 2 out of 10

Technical quality rating: 4 out of 10

Cost rating: 3 out of 10

Overall rating: 3 out of 10

I've had numerous outages, bounced emails, and no phone number or email address for support... just a form on their webpage. I switching as soon as I can.

Seanic.net representative's Anonymous response:

We have checked and all your emails are attended accordingly and promptly. Besides email support, we do have chatroom at designated hours.

This page is not connected with the company. These reviews and ratings are only the opinion of the poster, are no substitute for your own research, and should not be relied upon for any purpose.