eHostPros.com - Reviews at Web Hosting Ratings

technical staff keep telling damn lies instead of resolving problems.for small things they depend on one mr rupi who is equilly careless and unrealiable.overall services are not at all SATISFACTORY>

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Fantastic - Review by Bardan submitted on July 31, 2003

Customer's web site: www.the-silver-river.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of July 31, 2003): Current customer

Plan used: Gold

Customer service rating: 10 out of 10

Technical quality rating: 10 out of 10

Cost rating: 10 out of 10

Overall rating: 10 out of 10

In the 18 months we've been hosted, we've been down for a total of about 6 hours, not counting a time we swicthed server machines. The admin has *always* responded to any inquiry quickly, and to our full satisfation. The service is kept up-to-date with modern releases of PHP and SQL included.

I really couldn't think of a thing they could do better.

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ehostpros Excellent support and awosome features - Review by carlos submitted on July 23, 2003

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of July 23, 2003): Less than 3 months ago

Plan used: Silver

Customer service rating: 10 out of 10

Technical quality rating: 10 out of 10

Cost rating: 10 out of 10

Overall rating: 10 out of 10

Hi dudes,
I have silver (100 MB) plan with ehostpros for my forums website.
Now they updated their hosting plans with 200 MB for silver. When i asked about new changes ( i knew it's not for old customers ) they updated my space to 200 MB without any charges. Great hosting experience !!
Their customer support team will be always helpful to my dump queries.

Excellent guidence from Mr.Rupi,KPR and other techs.

My best wishes to their future. :)

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Good deal, good service, some downtime - Review by Edward submitted on July 17, 2003

Customer's web site: N/A

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of July 17, 2003): 3 months - 1 year ago

Plan used: Reseller R1000-10

Customer service rating: 8 out of 10

Technical quality rating: 7 out of 10

Cost rating: 9 out of 10

Overall rating: 8 out of 10

Considering the price, this is a good host. The help desk is good and mostly available. The speed is good. My guestimate is that the site was down on average 1 hour per week several months ago. They have been more stable recently.

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worst hosting in my life - Review by jacob k submitted on July 3, 2003

Customer's web site: thegreatwhitebuffalo.com

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of July 3, 2003): Current customer

Plan used: N/A

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

I used this hosting and lanched a site for a customer. Site goes down they(ehostpros) send emails saying hard drive failure on their server no backups.
I was screwed my data base which I backed up weekly was no more. They said they had no back up.This means my site was gone and their answer to you is did you back it up. I think they should at least back up their ervers once a week what a joke company. Am i wrong or nor ive never heard of a company losing a back up of their servers.
What should I do but leave them.

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everything i need ... - Review by erdem submitted on June 20, 2003

Customer's web site: www.trojanforge.net

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of June 20, 2003): Current customer

Plan used: platinum plan

Customer service rating: 8 out of 10

Technical quality rating: 9 out of 10

Cost rating: 10 out of 10

Overall rating: 10 out of 10

i got this host after few bad hostings ... i found their url from a popular public hosting board and then visited them like i did with all other hosting companies ... i explained my site, my needs and all needed informations about my self. They accepted all the things about me & my site without anyproblem. Their hosting and backend real good for me. Atleast they offered the things which are more than i need. They protected my site from bot/dos attacks professionaly and without banning me on 1st min. Their hosting fast and i think enough for all types of sites. Their customer service also good enough.

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"We do have true 24/7 live support" - Review by Brett submitted on June 18, 2003

Customer's web site: serve-me.com

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of June 18, 2003): Current customer

Plan used: gold

Customer service rating: 5 out of 10

Technical quality rating: 5 out of 10

Cost rating: 5 out of 10

Overall rating: 5 out of 10

"We do have true 24/7 live support"

24/7 means 24hrs / 7 days a week.
this is not true, my email servers are not working - live support??

other than this the http server seems pretty fast and up 99.9%

eHostPros.com representative's Rupi response:

Hi,
We had big announcement when our chat was offline, it clearly mentioned that our support center is relocating and live chat will not be avaialble for 1 week.
Thanks

Great Service and Value - Review by Bryan submitted on May 14, 2003

Customer's web site: www.edisonmedia.net

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of May 14, 2003): Current customer

Plan used: Silver, Gold and Platinum (Different Sites)

Customer service rating: 10 out of 10

Technical quality rating: 10 out of 10

Cost rating: 10 out of 10

Overall rating: 10 out of 10

The folks at eHostPros are always helpful and always respond quickly when I need assistance. I have never had a problem with my sites and I always refer my friends and clients to them.

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Best price & features for the money - Review by submitted on April 29, 2003

Customer's web site: Submitted but not made public

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of April 29, 2003): Current customer

Plan used: reseller

Customer service rating: 7 out of 10

Technical quality rating: 8 out of 10

Cost rating: 10 out of 10

Overall rating: 9 out of 10

I haven't found a better price or product anywhere.

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Great Customer Support Anytime !! Good Prices too !! - Review by John submitted on March 17, 2003

Customer's web site: N/A

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of March 17, 2003): Less than 3 months ago

Plan used: Silver

Customer service rating: 8 out of 10

Technical quality rating: 10 out of 10

Cost rating: 9 out of 10

Overall rating: 8 out of 10

Hey,These guy's are providing best-in-class support to their customers. Basically i have no idea on web hosting before hosting with these guys. i saw few good reviews on them and purchased Silver hosting plan 3 months ago.
They gave me very good support till now in setting up of OScommerce ,phpbb forum and other scripts. I used get support within mintues through helpdesk system and live chat. Now i am upgrading to reseller program in this month.
If anybody wants good customer support for affordable prices HOST with EHOSTPROS.COM. Guys Keep it up :)

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Great Customer Support Anytime !! Good Prices too !! - Review by John submitted on March 11, 2003

Customer's web site: N/A

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of March 11, 2003): Less than 3 months ago

Plan used: Silver

Customer service rating: 9 out of 10

Technical quality rating: 8 out of 10

Cost rating: 10 out of 10

Overall rating: 8 out of 10

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Avoid eHostPros. Huge Downtime, Poor Service, Never Respond - Review by David submitted on February 19, 2003

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of February 19, 2003): Current customer

Plan used: R1000-10

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 2 out of 10

Overall rating: 1 out of 10

These guys have "live" online customer service and support, but I can never get them to answer, especially when the servers are down, which is a few times per month. The phone number to which their domain is registered is never answered. The guy, Rupi, doesn't answer voicemailes, and now they don't even answer e-mails. Every time the servers go down they have an excuse for why it is not their fault. They love to blame DV2.com, which is the data center where they decided to host their servers. If DV2 sucks so bad, move your servers. PROBLEM solved.

I plan on moving my domains as soon as possible, because eHostPros refuses to take responsibility for themselves, and they never offer a free month despite the fact they do not deliver the service you pay for.

AVOID THESE GUYS IF YOU WANT PEOPLE TO BE ABLE TO ACCESS YOUR SITES/DOMAINS.

eHostPros.com representative's response:

Hi David,

We do have true 24/7 live support and yes, we do not have phone support. Please do not picture us the way you did. Dv2 had some issues and some issues were related to the server you are on and 99% issues have been resolved now. No DC or NOC can escape DOS attacks. Remember few weeks back 75% of net in USA and international was down ? Do you know why ? DOS attack due to sql worm and no matter how good the Datacenter is there are few ways to prevent it. And Yes, unfortunately one of the DC'c we used got hit quite a few times.
As for Live support feature which is available 24x7 and if DC or server is down the techs are chatting with more then 4-6 customers online and can't pick up all calls at same time thats why during server outage sometimes you wont be able to chat. As for phone we did talk on many occassions. Its not that easy to change DC's as you say and sounds. FYI past 5 months we are not using DV2 DC for our new server operations only the ones we currently have. AS for credit I did mention you to email billing@ehostpros.com for credit and we did credit many resellers who got hit in Janually due to DOS attacks. If the spoon that feeds you is down then we say its not 100% our fault and we explain to our customer, we are very homest and tell exactly where the prblem lies. I am 100% positive that you will not have any more downtime or server issues as the server you wer on was recently upgraded to DualP3.
Let us know if you have any more issues to be resolved.

Regards

Rupi
www.ehostpros.com

Good prices but the worst service and uptime - Review by David submitted on February 6, 2003

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of February 6, 2003): Current customer

Plan used: R1000-10

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 4 out of 10

Overall rating: 2 out of 10

These guys have great prices, but forget it if you want customer service or technical support, even during business hours and when the "Online Support" is ONLINE. They don't answer. My domains go down all the time, and they constantly blame DV2.com, the company that hosts their servers. They refuse to take responsibility for the fact that DV2 is their vendor, and the responsibility ultimately lies with eHostPros.com. If DV2 sucks so bad, and is constantly under DoS attacks or constantly having to take routers and servers offline, then they SHOULD CHANGE THEIR DATA CENTER.

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Untitled - Review by Anonymous submitted on January 28, 2003

Customer's web site: N/A

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of January 28, 2003): 1 year - 3 years ago

Plan used: silver

Customer service rating: 7 out of 10

Technical quality rating: 8 out of 10

Cost rating: 8 out of 10

Overall rating: 8 out of 10

Great interface and uptime. Good service. Excellent pricing.

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PHP in safemode; terrible service - Review by anode submitted on January 26, 2003

Customer's web site: N/A

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of January 26, 2003): Less than 3 months ago

Plan used: Silver

Customer service rating: 3 out of 10

Technical quality rating: 4 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

PHP was in safemode, no writeable CGI apps allowed, difficult to cancel, rude service.

eHostPros.com representative's response:

Its mentioned clearly in our Pre-sale FAQ's that we do not allow Safe mode OFF. All our server are running in PHP safe Mode ON at all times because we condider security for sites we host on our servers. I am sorry you feel that way but thats the reason we have live support to ask and pre-sale FAQ before you signup.

Good Luck with your current host and security of your website.

Regards,
Rupi

SSL problem - Review by Anonymous submitted on January 21, 2003

Customer's web site: N/A

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of January 21, 2003): Less than 3 months ago

Plan used: Gold

Customer service rating: 5 out of 10

Technical quality rating: 7 out of 10

Cost rating: 4 out of 10

Overall rating: 4 out of 10

They say they provide shared SSL certificate, however it's not available to be used from a CGI-BIN, so if you want to show JPEG's securely that's fine, but if you actually want to have someone input secure information then you have to buy a certificate to get their site to work. If you don't need SSL this site is ok, in fact the mail program seems to work well, allows you to set up lots of email and each person can set their own passwords, something my new host can't. However, I need SSL from the CGI-BIN so this just won't work for me.

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This company sucks! - Review by submitted on January 14, 2003

Customer's web site: Submitted but not made public

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of January 14, 2003): Less than 3 months ago

Plan used: gold

Customer service rating: 1 out of 10

Technical quality rating: 2 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

Why one should not use eHostPros -
1. REALLY BAD customer service (rude and unprofessional)
2. super slow account activation
3. crappy and complicated control panel
4. and because there are so many better webhosting companies out there!

eHostPros.com representative's response:

Hi,
1. REALLY BAD customer service (rude and unprofessional)
Response:: => I still have all your emails on file with us and can prove who exactly had bad response. I am sorry if you consider truth to be rude.

2. super slow account activation
Response:: => You signed up during new years and there was an annoucement that support and new signups will be delayed due to less support and billing staff for 2 days. I am sorry about that.

3. crappy and complicated control panel
Response:: => We use Ensim and Cpanel control panel the two best control panel in the hosting industry I am sorry if you feel the control panels are bad, we have all FAQ and support documentation on our website as well as help doc's in control panel for your help.

4. and because there are so many better webhosting companies out there!
Response::=> Yes, there are but not all.

I know exactly why you are mad, we had recently merged with another company and you had account with them and they had sent out merger emails to all their customers 1 month and then again 10 days in advance and the email you had on file was outdated and any email we sent you bounced and thats not our fault that you didnt keep your email in good condition and now blamming us for your domains outage. If you have lept your emails with us in good condition or updated them you would not have been saying these things. We are not bad and rude atall. I however cannot change your opinion but tell the visitors the truth. Not all complaints seem wht users write, some are legit and some are due to frustration of users own fault. Please always check and double check with the comepny you signup with, ehostpros.com or any other webhost, as them presales Q's to their sales Dept and see the response.

I wish you good luck with your current host.

Kind Regards

Rupi
www.ehostpros.com

Great Hosting Company! - Review by submitted on October 20, 2002

Customer's web site: www.pigstuy.com

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of October 20, 2002): Current customer

Plan used: Platinum

Customer service rating: 10 out of 10

Technical quality rating: 8 out of 10

Cost rating: 9 out of 10

Overall rating: 9 out of 10

I have been with this hosting company for about 3 months now. I have only experienced downtime about twice a month for no longer than 1 hour. The staff is very helpful and kind, and they seem to resolve issues very quickly.

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Good value + service - Review by Jacob Dybala submitted on October 15, 2002

Customer's web site: www.delphifaq.net

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of October 15, 2002): Current customer

Plan used: Gold

Customer service rating: 8 out of 10

Technical quality rating: 9 out of 10

Cost rating: 10 out of 10

Overall rating: 8 out of 10

I've been with eHostPros for a couple months now and yes, I did notice some downtime. But it's not a ongoing thing as some reviewers have mentioned. I spend up to 5-8 hours a day with my site so I notice what's going on. I'm not saying the uptime is perfect but you honestly can't expect 100% uptime for such a low price, which is an important factor for most buyers. Any time I needed anything from tech support I got a answer, usually within minutes or a couple hours. Overall I would recommend eHostPros because of the service and pricing. BTW: the domain registration DOES work.

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Great Live Support Always!! - Review by Anonymous submitted on October 13, 2002

Customer's web site: N/A

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of October 13, 2002): Current customer

Plan used: R1000 -10

Customer service rating: 9 out of 10

Technical quality rating: 10 out of 10

Cost rating: 9 out of 10

Overall rating: 9 out of 10

I took Reseller account few months ago. Whenever i have problem with my account i used to live chat with Mr.Rupi (Admin of ehostpros) and problem will be solved instantly.

Their support is improved now..

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Good Support and uptime for us. Friendly staff and responsive - Review by Brent submitted on October 2, 2002

Customer's web site: www.isearchhere.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of October 2, 2002): Current customer

Plan used: GOLD

Customer service rating: 9 out of 10

Technical quality rating: 9 out of 10

Cost rating: 10 out of 10

Overall rating: 10 out of 10

I have been with them for over 3 months now and have been happy camper :). No downtime and support is always fast and respond to my questions in timely manner. Good value.

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Down too often without warning, service very good but issues unresoved - Review by submitted on September 23, 2002

Customer's web site: www.webfortunes.org

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of September 23, 2002): Current customer

Plan used: Silver and reseller

Customer service rating: 7 out of 10

Technical quality rating: N/A

Cost rating: N/A

Overall rating: 8 out of 10

I have been withehostpros for more than a year now. I have 10 sites listed with them. In general I have had good service with them. Unfortunately, I have experienced several down time with them and my email service is not functioning correctly. The service has been very good but no was was yet able to fix my email issue. It still remains

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Good Support Great Deal - Review by submitted on September 10, 2002

Customer's web site: www.ryanlum.com

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of September 10, 2002): Current customer

Plan used: Silver WHT

Customer service rating: 8 out of 10

Technical quality rating: 8 out of 10

Cost rating: 8 out of 10

Overall rating: 10 out of 10

I felt that the support was very good. Helpful, very kind, stuck with me. Good deal for the $$$. A great first website host for me!

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Poor uptime & service - Review by Anonymous submitted on September 2, 2002

Customer's web site: N/A

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of September 2, 2002): N/A

Plan used: N/A

Customer service rating: 3 out of 10

Technical quality rating: 3 out of 10

Cost rating: 3 out of 10

Overall rating: 3 out of 10

Too much downtime, domain registration service doesn't work, limited support staff

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Always problem on their server - Review by Anonymous submitted on August 10, 2002

Customer's web site: www.thapatrading.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of August 10, 2002): 3 months - 1 year ago

Plan used: Sliver

Customer service rating: 1 out of 10

Technical quality rating: 2 out of 10

Cost rating: 3 out of 10

Overall rating: 1 out of 10

I found always problem on their server2 and not good customer support. Even they did not reply my e-mails many times.

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Way, way too much downtime - Review by Anonymous submitted on July 22, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of July 22, 2002): Less than 3 months ago

Plan used: Silver

Customer service rating: 5 out of 10

Technical quality rating: 4 out of 10

Cost rating: 4 out of 10

Overall rating: 1 out of 10

Uptime guarantee? Yeah right. My site was hosted by them for about three months, and I probably experienced downtime at least several times a week, if not every other day for varied amounts of time. Their nice guys, they just don't know what theyr'e doing.

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Nice people and super hosting - Review by submitted on July 3, 2002

Customer's web site: makikomodel.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of July 3, 2002): 1 year - 3 years ago

Plan used: GOLD

Customer service rating: 10 out of 10

Technical quality rating: 9 out of 10

Cost rating: 10 out of 10

Overall rating: 5 out of 10

This the one host of my 4-5 till now , who provided me best service and uptime as well good support and helping hands. Definaltely worth a try.

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Untitled - Review by Stacia submitted on July 2, 2002

Customer's web site: N/A

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of July 2, 2002): 3 months - 1 year ago

Plan used: Gold Hosting

Customer service rating: 10 out of 10

Technical quality rating: 10 out of 10

Cost rating: 10 out of 10

Overall rating: 10 out of 10

Excellent value for the money! Awesome hosting co! Great tech support.

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