DigiHosters.com - Reviews at Web Hosting Ratings

There server crashed and they screwed up my site. Then they transfered my site to a "improved" server and messed my site up again. Then I couldn't logon to my Control panel to fix it. After my site was down for way more then a month or two because of all that junk, they gave me the run-around on honoring their 99.9% uptime guarantee

Representative of DigiHosters.com? Click here to respond to this review.

Run away - don't walk. - Review by submitted on June 24, 2003

Customer's web site: www.netihost.com

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of June 24, 2003): Less than 3 months ago

Plan used: reseller 1

Customer service rating: 5 out of 10

Technical quality rating: 1 out of 10

Cost rating: 2 out of 10

Overall rating: 2 out of 10

Two months of frustration. Control Panel never let me create subdomains (had to submit help ticket to fix DNS), wouldn't let create add-on domains (had to submit help ticket to fix DNS), email normally worked (but then again - who knows what I missed?). I almost always had 25-50% packet loss and the server seems to be rebooted several times a day (7 times in a single 6 hour session). Mind you, this was under a reseller account - I was suppose to be able to 'resell' their hosting and email services. I ended up losing 14% of my customer base and giving refunds to the remainder (as well as a blood oath that I would leave this lousy provider). Yes, I was an idiot and popped for a full years service up front to get a cheaper price and expect to eat that as a costly mistake on my part. Never again. After 2 months, 8 help tickets (each with several email exchanges as a result) and setting up the site (and sub-sites) no less than 25 times - I ended up with all sites and email working. 24 hours later I had 1 somewhat working website and 8 working emails - for a 90% capability loss. The response from support was 'Huh, the DNS records are corrupt'. In the immortal words of 'Steve - A Super Vilain', 'That was the last Straw'. I leased a dedicated self-administered Linux box, 6 hours later - all my sites were up with working email and it's been running 'untouched' for three weeks now. As I said before, never again.

If by some miracle DigiHosters refunds the unused portion of my service, I'll come back here and note it as such. But don't hold your breath, you'll turn blue.

DonC.

DigiHosters did refund my money. I asked for the unused portion with an explanation of 'most' of the problems encountered which dated back to the beginning of my service with them. DigiHosters refunded all of the fees - not just the unused portion. I still wouldn't recommend DigiHosters, but I did get treated fairly in the end.

Thank you,
DonC.

Representative of DigiHosters.com? Click here to respond to this review.

not stable - Review by Anonymous submitted on May 27, 2003

Customer's web site: N/A

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of May 27, 2003): Current customer

Plan used: N/A

Customer service rating: 4 out of 10

Technical quality rating: 2 out of 10

Cost rating: 7 out of 10

Overall rating: 3 out of 10

in the last month, this host has gone down two times. the first was for a server migration yet they failed to inform their customers it was happening and offered no apologies. After the migration they were attacked by hackers and now today they're down again.

Representative of DigiHosters.com? Click here to respond to this review.

Got really screwed by DigiHosters and David - Review by submitted on May 5, 2003

Customer's web site: rushtributeband2112.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of May 5, 2003): Less than 3 months ago

Plan used: N/A

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

Our Rush Tribute Band's site was located on Digihosters for about 2 months with a few down times here and there but nothing too severe.

Then they changed their server and wiped out our entire 80 meg site. They said that they upgraded and that our server changed and gave me the information.

I changed the domain info and waited for that to propagate for 3 days and then it didn't work. I then played mail tag with Digihosters for about a week. After about 10 days of our site being down. David decided to actually reply and confessed that something had happened and that the new site created for us had some problems. That cost us another 3 days of waiting. Then one day, our site was up for about 5 hours and then it went down for good.

And then, David decided to totally neglect any of my emails. In other words, he screwed me, ripped me off, whatever.

If you don't want to lose all your money, DO NOT USE DIGIHOSTERS. They (or David is)in my opinion, dishonest.

Representative of DigiHosters.com? Click here to respond to this review.

Crappy service, frequently down - Review by klocwerk submitted on April 8, 2003

Customer's web site: cybertrash.net

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of April 8, 2003): Current customer

Plan used: 1gig quota, $10 a month. $9 too much.

Customer service rating: 2 out of 10

Technical quality rating: 2 out of 10

Cost rating: 3 out of 10

Overall rating: 2 out of 10

Been with digihosters.com since october (now april) and my site has been inaccessable at LEAST once a week the entire time. The only reason I went with them was a large disk quota and SSH, but they've disable my SSH twice (i've had to complain to get it back enabled) and large disk quota is useless if the site is always down, and slow when it's actually up.

VERY disappointed.

Representative of DigiHosters.com? Click here to respond to this review.

bad bad bad - Review by Dark Zero submitted on March 17, 2003

Customer's web site: www.hqmm.cl

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of March 17, 2003): Private

Plan used: N/A

Customer service rating: 3 out of 10

Technical quality rating: 1 out of 10

Cost rating: 3 out of 10

Overall rating: 3 out of 10

very poor uptime and speed using php and mysql, but can pass with only html

Representative of DigiHosters.com? Click here to respond to this review.

Digihosters review - Review by Brent Chun submitted on January 15, 2003

Customer's web site: www.theether.org

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of January 15, 2003): Current customer

Plan used: Standard

Customer service rating: 10 out of 10

Technical quality rating: 9 out of 10

Cost rating: 10 out of 10

Overall rating: 9 out of 10

I've been using digihosters now for several months to host my domain and have been quite pleased with their service. I pay $9.95 a month and get 1 GB of disk space, 10 GB of network traffic a month, and SSH access to a machine where I can do essentially whatever I want in a sandboxed execution environment. Their support staff is friendly and responsive to email, even at ungodly hours of the night. The only two issues I've had are (1) that the sandboxed environment is very limited (i.e., only a very limited set of tools are available) and (2) that usernames have @ characters in them which require that you hack scp and recompile it to prevent scp from getting confused into thinking that part of the username is the host you're trying to connect to. One way they could improve on (1) might be to use sandboxed environments based on vservers and use their primitive "copy-on-write" mechanism. This would allow users to have access to a wide range of tools while at the same time not wasting disk space since the majority of the files being shared will be binaries that typically are not modified.

Representative of DigiHosters.com? Click here to respond to this review.

Great Hosting - Review by submitted on October 11, 2002

Customer's web site: www.rionapa.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of October 11, 2002): 3 months - 1 year ago

Plan used: Super

Customer service rating: 10 out of 10

Technical quality rating: 9 out of 10

Cost rating: 10 out of 10

Overall rating: 10 out of 10

It took like 10 minutes to get the first answer for them when i e-mail them. The support has always been great, and they have always been wery polite to talk to.

Representative of DigiHosters.com? Click here to respond to this review.

VERY disappointed... - Review by Nick submitted on September 23, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of September 23, 2002): Current customer

Plan used: Standard

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: N/A

Overall rating: 1 out of 10

Poor support, services recieved not the same as advertised, server slow, server not allowing more than a few incoming connections before it crashed, outdated database.
Not recommended.

DigiHosters.com representative's response:

Hi

Please contact us through any of our email addresses (support@digihosters.com, david@decinvest.com or david85@home.se) or submit a trouble ticket in our helpdesk so that we atleast get a chance to correct the issues you've mentioned. We reply to all emails and trouble tickets we receive, and we do everything we can to correct errors. Our servers are both fast and stable (check our website, we'll soon have uptime reports posted). Claiming that our servers doesn't allow more than a few connections is pure nonsense.

Regards,
David

Great value & support. - Review by Yoshi submitted on September 23, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: Private

Date when last hosted by this company (as of September 23, 2002): Private

Plan used: Standard

Customer service rating: 10 out of 10

Technical quality rating: 9 out of 10

Cost rating: 10 out of 10

Overall rating: 10 out of 10

Great quality and service as advertised for a very appealing price. The support is very swift and friendly. They never take more than a few hours to get back by email.

Representative of DigiHosters.com? Click here to respond to this review.

Digihosters - Standard plan - Review by submitted on August 4, 2002

Customer's web site: www.caffeineoverdose.com

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of August 4, 2002): Current customer

Plan used: Standard

Customer service rating: 9 out of 10

Technical quality rating: 10 out of 10

Cost rating: 9 out of 10

Overall rating: 10 out of 10

After my ISP changed their policy and disallowed home run servers I had to find hosting. I looked at a few site mentioned here, but ultimately chose digihosters for the amount of space given. I submitted all the required information and within a day all was set up and waiting for me. I had access to Perl, web based email checking, subdomains, and a slew of other features. At one point I ran into a small problem, but support was listed as an ICQ number which I messaged and within 5 minutes the problem was fixed. I would highly recommend digihosters.

Representative of DigiHosters.com? Click here to respond to this review.

Digihosters - Review by Anonymous submitted on June 18, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of June 18, 2002): Current customer

Plan used: standard

Customer service rating: 9 out of 10

Technical quality rating: 9 out of 10

Cost rating: 10 out of 10

Overall rating: 10 out of 10

Good support and a lot of value for the money.

Representative of DigiHosters.com? Click here to respond to this review.

This page is not connected with the company. These reviews and ratings are only the opinion of the poster, are no substitute for your own research, and should not be relied upon for any purpose.