Apollo Hosting - Reviews at Web Hosting Ratings

It takes a day or so to get in touch with customer service, once connected they are slow, and read off scripts. Customer Service is just what I said, HORRIBLE!

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Excellent - Review by Anonymous submitted on August 23, 2003

Customer's web site: www.lorians.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of August 23, 2003): Current customer

Plan used: Commerce

Customer service rating: 10 out of 10

Technical quality rating: 10 out of 10

Cost rating: 10 out of 10

Overall rating: 10 out of 10

My e-commerce business will stay with Apollo as long as they maintain the high service standards I have enjoyed with them. I have tried other hosts; and online hosting is a good example of 'you get what you pay for.' They are worth every penny for the no-hassles, impeccable uptime, excellent customer service, and solid packages they offer.

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Great Service - Review by submitted on August 22, 2003

Customer's web site: www.crossoverministries.org

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of August 22, 2003): 1 year - 3 years ago

Plan used: N/A

Customer service rating: 9 out of 10

Technical quality rating: 9 out of 10

Cost rating: 9 out of 10

Overall rating: 9 out of 10

Apollo Hosting has the best service around. You guys allways answer any questions that I might have as well as the quality of service is the best. Keep up the good work. Sincerly,
Crossover Ministries

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The Best Shared Hosting Out there - Review by submitted on August 3, 2003

Customer's web site: nflalphapix.com

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of August 3, 2003): Current customer

Plan used: The basic - and will be upgrading as my traffic demands

Customer service rating: 10 out of 10

Technical quality rating: 9 out of 10

Cost rating: 10 out of 10

Overall rating: 10 out of 10

Fantastic service and reliability. Great Back End tools. Great for Front Bage developers. I was up and running in minutes without a domain name and they registered it for me. No confusion and no hastle.

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Ok, but big email issues - Review by Anonymous submitted on July 18, 2003

Customer's web site: N/A

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of July 18, 2003): Current customer

Plan used: Private

Customer service rating: 3 out of 10

Technical quality rating: 6 out of 10

Cost rating: 4 out of 10

Overall rating: 4 out of 10

Strange, unfixable filters that send a lot of email to the trash, getting no support from Apollo.

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Great host - Review by Ariel submitted on July 11, 2003

Customer's web site: N/A

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of July 11, 2003): Less than 3 months ago

Plan used: basic - monthly

Customer service rating: 8 out of 10

Technical quality rating: 10 out of 10

Cost rating: 7 out of 10

Overall rating: 8 out of 10

I love this host; its features are wonderful, the uptime has been fabulous, and the customer service was great. I also loved the web-based control, because I am lazy. :) The only trouble is, it is very expensive compared to some other hosts.

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Untitled - Review by Ryan submitted on July 7, 2003

Customer's web site: www.1800getryan.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of July 7, 2003): Current customer

Plan used: Basic

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

You may not initially, but soon after you will have serious regrets with signing up with this company. I have had nothing but problems a few months after I signed up. I have had a variety of issues dealing with denial of access into my account administratively, changes in tools from a site editor to a single page editor and general service issues from technical support, billing and administrative services.

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Nice Tech Support - Review by Kevin Liu submitted on June 10, 2003

Customer's web site: www.meetcrg.com

Length of time hosted by this company: over 3 years

Date when last hosted by this company (as of June 10, 2003): Current customer

Plan used: Reseller

Customer service rating: 10 out of 10

Technical quality rating: 9 out of 10

Cost rating: 10 out of 10

Overall rating: 9 out of 10

I like the people and services from Tech Support team. They are always nice and reponsible, they solve my questions all the time although sometimes the reponse from them came a little bit slow. ( That's the reason I vote 9)

Their hosting plans are fair and affordble.

They have a very good Control Panel, easy to use. They have a powerful on-line knowledge base too. The materials are up-to-date and very useful!

After all, I love ApolloHosting and as a reseller I love to introduce all our clients to use the service from ApolloHosting.

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Apollo is great - Review by Anonymous submitted on June 10, 2003

Customer's web site: cedaroutdoorfurniture.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of June 10, 2003): Current customer

Plan used: N/A

Customer service rating: 10 out of 10

Technical quality rating: 10 out of 10

Cost rating: 7 out of 10

Overall rating: 10 out of 10

I built my first website in January, 2003 and chose Apollo because they came highly recommended.
I used FrontPage 2002 to build my site and Apollo works great with that program. It's very easy to use.
I am a complete moron when it comes to the interent, but their customer service people and chat line walked me through EVERYTHING within minutes.
Their live chat feature is truly awesome. Problems are fixed before you even disconnect.
I cannot describe just how great these folks have been. I am in the process of building another site. I wanted to try to find a cheaper hosting company, but will pay the extra money for a comapny who goes the extra mile.
Downtime? What is that? Apollo emails you several days in advance when they are going to work on their system for a couple hours in the dead of night. Thankfully, I only received that email once.
I have not received any customer complaints about my site. Congrats to Apollo. You have just earned a second account from me.

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Happy with Apollo - Review by Cordis submitted on May 23, 2003

Customer's web site: N/A

Length of time hosted by this company: over 3 years

Date when last hosted by this company (as of May 23, 2003): Current customer

Plan used: basic

Customer service rating: 9 out of 10

Technical quality rating: 9 out of 10

Cost rating: 9 out of 10

Overall rating: 9 out of 10

I have a small personal web site and Apollo has been perfect for my needs.

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User friendly - Review by submitted on May 19, 2003

Customer's web site: www.newhopenc.org

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of May 19, 2003): Current customer

Plan used: Deluxe Programmer

Customer service rating: 10 out of 10

Technical quality rating: 10 out of 10

Cost rating: 10 out of 10

Overall rating: 10 out of 10

Apollo Hosting has been a joy to work with. In fact, they were so easy to use that it doesn't seem as though we were ever without a server or web site.

They made our transfer into the 21st century a breeze.

I would suggest this company to anyone needing great product and great service, at a great value!

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So far so good - Review by Steve submitted on May 19, 2003

Customer's web site: www.divenassau.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of May 19, 2003): 1 year - 3 years ago

Plan used: N/A

Customer service rating: 7 out of 10

Technical quality rating: 9 out of 10

Cost rating: 9 out of 10

Overall rating: 8 out of 10

I had a terrible time with my previous host. Apollo started out as a fantasic, customer support oriented host. They have done an excellent job that I would have gladly paid more for.
Everything is fine right now, but the two problems that I have had recently were resolved a bit slower than I would expect.
My first issues with them were resolved using the online chat system quite successfully. Recent issues are more often being redirected to the trouble ticket system that could take two or three days to resolve.
Someone mentioned issues with spam. I too am having some issues. The Postini service that Apollo hires out to filter is okay, but not that great. Bunch of stuff gets through and I wish I could have more adjustments available. I'm not going to pay for Postini in the future without a significant upgrade in performance.
I'm happy - but concerned about future customer service issues. My advice to users - select Apollo. My advice to Apollo - make sure your support grows STRONGER as your business grows.

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Can't go wrong with Apollo - Review by Rod Oliver submitted on April 25, 2003

Customer's web site: www.oliver100.com

Length of time hosted by this company: over 3 years

Date when last hosted by this company (as of April 25, 2003): Current customer

Plan used: Deluxe

Customer service rating: 10 out of 10

Technical quality rating: 10 out of 10

Cost rating: 10 out of 10

Overall rating: 10 out of 10

Apollo Hosting has been a great host for my site in the past three years. If I have had a problem they were on the ball and fixed it! I have only had 3 problems and each was minor in nature. Their servers are rock solid and I have not experienced any downtime at all. I highly recommend Apollo Hosting to everyone. They are the best!

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Excellent - Review by Jeff Robbins submitted on April 22, 2003

Customer's web site: apollohostin.com

Length of time hosted by this company: Private

Date when last hosted by this company (as of April 22, 2003): Private

Plan used: Monthly

Customer service rating: 10 out of 10

Technical quality rating: 10 out of 10

Cost rating: 10 out of 10

Overall rating: 10 out of 10

Excellent customer support, friendly, prompt service and superior offerings.

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Wonderful Hosting company! - Review by submitted on April 10, 2003

Customer's web site: www.marysremnant.org

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of April 10, 2003): 1 year - 3 years ago

Plan used: Basic

Customer service rating: 10 out of 10

Technical quality rating: 10 out of 10

Cost rating: 10 out of 10

Overall rating: 10 out of 10

After trying two other hosts, I've found my home at Apollo. Professional, pro-active, and wonderful to work with!

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Unreliable email and NO SUPPORT - Review by Christina Chopin submitted on April 6, 2003

Customer's web site: johnandchristina.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of April 6, 2003): 1 year - 3 years ago

Plan used: Basic

Customer service rating: 1 out of 10

Technical quality rating: 6 out of 10

Cost rating: 3 out of 10

Overall rating: 1 out of 10

For the past 2-3 weeks I have been unable to access my email. No one else with email on my domains has been able to either. We have eliminated user errors such as incorrect passwords, caps locks on, etc.

I contacted support who promptly closed my ticket with a resolution something like 'we passed it on to the email team'. I don't consider that a resolution.

I reopened the ticket only now I can't even acess the support function to check on it. It tells me I have to have a support account and when I try to submit the info to open one it tells me I already have one and if I'm having a problem to 'click here', only the 'click here' is not linked to anything.

Today, I tried submitting a request for help through their main sales page for perspective clients. I was told to send an email to help@apollohosting.com. Well, if I had a working email account I could do that, but then I wouldn't need to, would I?
I suppose I'll have to open a Yahoo account so I can contact Apollo.

OR - just spend that time looking for a new hosting provider - which is what I recommend to you: GO FIND A COMPANY WITH GOOD SUPPORT. YOU MAY NOT NEED IT OFTEN BUT WHEN YOU DO IT WILL BE VERY IMPORTANT TO YOU TO HAVE IT.

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Best - Review by submitted on April 5, 2003

Customer's web site: vkart.com/metaldetecting

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of April 5, 2003): Current customer

Plan used: Basic

Customer service rating: 10 out of 10

Technical quality rating: 9 out of 10

Cost rating: 9 out of 10

Overall rating: 9 out of 10

After about 4 month with Apollo I have no complains.

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Access and ASP services - Review by richard williams submitted on March 27, 2003

Customer's web site: wisllc.org

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of March 27, 2003): Current customer

Plan used: deluxe prgogrammer

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

I have tried to get these features activated since the beginning of 2003 without success. Their Help Desk even suggests remedies (e.g., moving my site to ASP-ennabled servers) that they have already done in the past without success. So they not only cannot help me but they don't even remember what they themselves have done.

Apparently, Apollo either cannot really accept Access-fed ASP pages or it has an arcane folder structure that FrontPage does not recognize.

It would really be nice if their technicians understood enough it to be of any help, btu their Help Desk system and folks seem designed to hold you at bay and give minimal or evasive answers.

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Poor Tech Support - Review by submitted on February 18, 2003

Customer's web site: www.wwhs72.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of February 18, 2003): 3 months - 1 year ago

Plan used: N/A

Customer service rating: 3 out of 10

Technical quality rating: 6 out of 10

Cost rating: 3 out of 10

Overall rating: 3 out of 10

Tech Support takes a very long time to assist you to address your issue. encountered problems two different times. The only thing they seem to care about is charging your credit card. Over all poor service from Billing and Tech Support.

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scams - Review by Mike submitted on February 11, 2003

Customer's web site: N/A

Length of time hosted by this company: N/A

Date when last hosted by this company (as of February 11, 2003): N/A

Plan used: N/A

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

Please pay attention to Mr. Sock Puppet at work: 4 reviews in a row giving a ranking of 10 out of 10; all on the same day; all people just gushing with pride over their web host, so much that they were just compelled to visit here and say so; that one negative posting had a response from the company, so they are obviously aware of their negative reviews here; etc. etc.

Apollo also uses other "review" sites to tout themselves as the best web host with the same methodology of an HerbaLife rep. Just trace the IPs, it's that transparent.

I have no idea if Apollo is a good host or not, but I certainly would never deal with a company that knowingly deceives the consumer, and waste our time during our web host research!

Apollo Hosting representative's response:

It's interesting to see a review of our company by someone who has never tried us, and never talked to someone who has...

Apollo Hosting has over 1,000 affiliates located all over the world. We are also rated on many different rating sites. And as affiliates they can review our site, link to our site, etc. and we do not in any way intervene in what they put on their site about Apollo Hosting. Whether it is a bad review or a good review.

We have also received many awards over the almost 5 years we have been in business, including Best Ecommerce Host by Web Host Magazine, Top Unix Host by Web Host Dir, 3 Stars by CNet, and more. They have all tried our services, and have rated them well. And I can promise you that we do not own all those companies. :)

If you don't believe our reviews, why not try us out and see for yourself! Good luck to you, and I hope this helps answer your questions about Apollo Hosting.

Email servics are NOT reliable - Review by Anonymous submitted on February 8, 2003

Customer's web site: bergdev.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of February 8, 2003): Current customer

Plan used: basic

Customer service rating: 3 out of 10

Technical quality rating: 5 out of 10

Cost rating: 2 out of 10

Overall rating: 4 out of 10

I have the following problems with email services which are reluctantly forcing me to seek out another hosting provider for the two domains currently hosted by Apollo.

1. Virus filtering is not 100%. While some infected messages have been caught, long after the service was activated, I continued to receive infected emails. Luckily, I have client-based detection/filtering, software as a backup. At best, my numerous attempts to work with Apollo Hosting support to resolve this problem have resulted in interaction with support representatives who appear technically unqualified. At worst, I receive no response whatsoever for many days or, in one case, an obviously canned response (personally signed by "Stuart") which had nothing to do with my problem.

I have asked for a way to disable the sending of notifications of infected messages via email (I just don't want to hear about it!). There appears to be no way for me to disable that feature. This is another example of non-responsiveness to a customer problem.

2. Email forwarding, especially recently has resulted in an embarrasing loss of communication with numerous colleagues. For example, I have accounts set up specifically to forward messages to a number of outside addresses (works like a server-based distribution list). It's only after many days that I eventually figure out that some or all of the dozens of messages I send out every day aren't making it to their destination. Even forwarding within the domain was broken for a while. This was eventually traced to a file attribute on the server, specific to the account.

Had I not asked the support representative with whom I interacted to check the other accounts on both domains, I'm convinced the problem would still be with me.

BOTTOM LINE: Having spent over 7 years manning front line support, I am a patient person when it comes to resolving problems. However, over the last 30 days, I have devoted way too many hours of what would otherwise be billable time, interacting with Apollo Hosting, trying to resolve these issues. I need a service provider to whom I can just pay my fees and receive a service. The time I've spent with these guys would easily pay for a service provider costing many times what I am charged.

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Excellent! - Review by Dan submitted on January 31, 2003

Customer's web site: www.funddrive.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of January 31, 2003): Current customer

Plan used: Deluxe (reseller)

Customer service rating: 10 out of 10

Technical quality rating: 10 out of 10

Cost rating: 10 out of 10

Overall rating: 10 out of 10

I had previously had three sites with another company whose primary effort these days seems to be buying every other hosting company that looks their way. Slow response times, down sites and almost constant "router problems."

I have switched these three sites to ApolloHosting and they have been GREAT. Quick access, easy setup and quite a value for their price.

I would recommend ApolloHosting to those looking for a good HSP.

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Don't count on good tech support - Review by Jeff submitted on December 5, 2002

Customer's web site: N/A

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of December 5, 2002): Current customer

Plan used: Private

Customer service rating: 2 out of 10

Technical quality rating: 5 out of 10

Cost rating: 8 out of 10

Overall rating: 3 out of 10

What Apollo Hosting won't tell you
is that they farm out their tech
support to a boiler room in India.
I wouldn't have a problem with that
if they were up front about it
instead of denying it. As for
technical know-how -- Ugh! Forget
it. I've been around and around
with them on various technical
problems they inadvertantly created
and I finally gave up contacting
them for any reason. They also
refuse to provide a direct email
address for Support (because they
don't want you to know their Tech
Support is in India).

I'm looking for a new Host.

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They're the Greatest! - Review by Greg Carlson submitted on September 4, 2002

Customer's web site: takethehighroad.com

Length of time hosted by this company: over 3 years

Date when last hosted by this company (as of September 4, 2002): Over 3 years ago

Plan used: Deluxe Programmer

Customer service rating: 10 out of 10

Technical quality rating: 10 out of 10

Cost rating: 10 out of 10

Overall rating: 10 out of 10

In all my years with ApolloHosting, I've never had a complaint. Friendly and prompt support! Knowledge technicians! Quick operations! Big boost to my business! Couldn't be more pleased with this hosting service.

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Apollo Hosting is the best - Review by submitted on September 4, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: over 3 years

Date when last hosted by this company (as of September 4, 2002): Current customer

Plan used: N/A

Customer service rating: 10 out of 10

Technical quality rating: 10 out of 10

Cost rating: 10 out of 10

Overall rating: 10 out of 10

We've gone through 3 hosting companies in the last 5 years and have been with Apollo for the last 3. We have had NO problems. Just excellent service and excellent response to our questions. M. Hilderbrand

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Untitled - Review by submitted on September 4, 2002

Customer's web site: N/A

Length of time hosted by this company: Private

Date when last hosted by this company (as of September 4, 2002): Private

Plan used: N/A

Customer service rating: 10 out of 10

Technical quality rating: 10 out of 10

Cost rating: 10 out of 10

Overall rating: 10 out of 10

The service I have received has been exceptional.The technical quality and prices are great.

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Quick, Easy, Cheap, Helpful - Review by Anonymous submitted on September 4, 2002

Customer's web site: N/A

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of September 4, 2002): 1 year - 3 years ago

Plan used: N/A

Customer service rating: 10 out of 10

Technical quality rating: 10 out of 10

Cost rating: 10 out of 10

Overall rating: 10 out of 10

I am considering opening up a second website to be hosted at Apollo, and I wanted to read the other comments first. Where did these people come from? My experience with Apollo has been completely hassle-free, and the customer service at Apollo has been very friendly and helpful. And keep in mind that I am very new with website programming, so I expected frustration but it never came with Apollo.

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bad service - no worth $20/mo - Review by underblob submitted on July 14, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of July 14, 2002): Less than 3 months ago

Plan used: N/A

Customer service rating: 7 out of 10

Technical quality rating: 4 out of 10

Cost rating: 4 out of 10

Overall rating: 5 out of 10

i've had a site w/ apollo for a little over 2 yr. viewing my site is always slow to load no matter what location i am viewing from -- even at locations w/ t1 lines. last month all emails where blocked from reaching my account because their server (in err) said my account was using too much disk space. although the problem was fixed once i contacted someone at apollo, i recieved no notification that i wasn't recieving emails until i discovered the problem myself. anyway, apollo is not the greatest host for the price and i am looking elsewhere.

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Nice plans, but access and speed are sketchy - Review by Mike submitted on May 19, 2002

Customer's web site: N/A

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of May 19, 2002): Current customer

Plan used: Delux Programmer

Customer service rating: 8 out of 10

Technical quality rating: 4 out of 10

Cost rating: 6 out of 10

Overall rating: 6 out of 10

Apollo caught my attention because of their feature-packed hosting plans and reasonable prices. I am now discovering, though, that their page-load and shell access speeds are middling at best; in addition, FTP connections are routinely dropped (often in mid-transfer), and sporatic "Server Not Found" errors and page stalls occur far too frequently.

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Apollohosting sucks - Review by Dave submitted on April 23, 2002

Customer's web site: N/A

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of April 23, 2002): Less than 3 months ago

Plan used: Java-Servlets, MySQL

Customer service rating: 1 out of 10

Technical quality rating: 8 out of 10

Cost rating: 3 out of 10

Overall rating: 2 out of 10

Their customer service is really poor. They've got 3 people in billing who administer an automated system WAY beyond their capabilities. Their customer service supervisor, Jeff, is a jerk. He should be fired. Tell him to buzz off if you have the unfortunate necessity to speak with him.
Their host worked well enough, was up a good amount of the time and got running without too many hang-ups (other than that it took lots of initiative on my part to get the ball rolling, but to be expected).

Again, 2 stars cuz it worked, but their service could be no worse.

Apollo Hosting representative's response:

At Apollo Hosting we pride ourselves on our customer service, and it is so unfortunate that you had such a bad experience. We have numerous channels of support including toll free support, 24/7/365 live support, and even a comments form that goes straight to the president of the company telling us what our customers want/need from us. When a problem isn't solved immediately our team considers it an emergency! It is not something we take lightly I assure you!

Jeff no longer works for us. We have a new Technical Support Supervisor Bob who works very closely with every customer whose problem is escalated to his level.

We have won many awards for our customer support, server speed and reliability, and hosting plans. Many rating companies consider us within the top 10 hosting companies. And, we are usually the first hosting company to offer new services, including our new SPAM/Virus email filtering being offered as of this week.

We do apologize that your experience was a bad one. But I assure you that we want to make it up to you. If there is anything we can do to bring you back as a customer, we are willing to do that. Just let us know. I will personally make sure you are treated with the great customer care that we are so well known for.

Sincerely,
Tamara Field
President
Apollo Hosting, Inc.

Great outfit! - Review by submitted on April 11, 2002

Customer's web site: www.youthcue.org

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of April 11, 2002): Current customer

Plan used: Basic and Deluxe Programmer

Customer service rating: 9 out of 10

Technical quality rating: 9 out of 10

Cost rating: 9 out of 10

Overall rating: 9 out of 10

I have four web sites hosted by Apollo and they have been absolutely great. Yes, we've had occasional problems but those were caused by Microsoft and their tech support people are competent and very pleasant and EASY to reach.

this is a fabulous change from the horrible experiences that I had with Interland and I would recommend them highly.

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Untitled - Review by Anonymous submitted on February 21, 2002

Customer's web site: noreastersoccer.org

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of February 21, 2002): Current customer

Plan used: basic

Customer service rating: 8 out of 10

Technical quality rating: 10 out of 10

Cost rating: 9 out of 10

Overall rating: 9 out of 10

excellent host for new site, FAST technical support, easy to use, always available, etc.

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Not true to sales pitch (sold features) - Review by Anonymous submitted on January 15, 2002

Customer's web site: N/A

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of January 15, 2002): Current customer

Plan used: Reseller plan

Customer service rating: 2 out of 10

Technical quality rating: 3 out of 10

Cost rating: 3 out of 10

Overall rating: 2 out of 10

Apollo Hosting (http://www.apollohosting.com) Reseller Plan has the following issues:
· Reseller anonymity issues:
o The icons on the Resold Account’s Control Panel reference Apollo's IP address (graphic properties and on browser status bar while site loading).
o Email Auto-Responder “headers” contain multiple references to Apollo (name server and IP).
o When using FTP (cuteFTP or WSftpPro) to connect to Resold accounts, Apollo name server and IP show in connect log.
· Apollo’s website states that the Control Panel can be customized to contain your business logo. However, their tech-support negates this fact.
· Control Panel has 3 "vote" icons with no explanation of each. Upon clicking, they immediately register a vote with various host-rating services in favor of Apollo Hosting. But (1) why are these on a "site control panel" and (2) why not offer an HONEST way of voting where you get to choose the level of satisfaction. Here are the vote sites:
o http://www.hostindex.com (ID = Tamara)
o http://www.webhostdir.com (hostid = 5508)
o http://www.webhosters.com (company_id = 1019)
· Parked Domain names cannot be seen/listed! Neither on their Control Panel nor on an invoice.
· Even though you have Virtual Domain Name Servers enabled when you register a resold account, Apollo doesn't give you the opportunity to put the new domain under your Virtual DNS. Instead, they put it under their DNS and ask you to contact support. Then, support initiates a change, but that change request has to infiltrate the internet -- another 24-48 hrs on top of the initial time to register the Resold account. By setting up Resold Accounts under their DNS, Apollo Hosting negates the entire purpose of having a Virtual DNS enabled!!! As you know, Resellers enable a Virtual DNS for the sole purpose of putting their Resold Accounts on it. So, why put us through the hassle of a two-step, timely process? Apollo Hosting truly needs to provide the ability, even if optionally, to place a new Resold Account under a VDNS during the initial set up process.
· Apollo’s Control Panel offers MySql but (a) at older version 2.0.1, and (b) they won't upgrade or support it (c) it does not work at all. You are *completely* on your own.
· Apollo’s website claims they will optionally transfer a domain for you for free, but tech-support states they can't. Even if they did, their website states it will send an email to the current domain owner as "from Apollo Hosting” to request transfer approval, but this compromises a reseller’s anonymity.

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